Inside Sales Associate

GENERATL SUMMARY: This is an Inside Sales and Customer Support role, responsible for sales lead qualification, inbound customer handling, and care plan renewal across Southeast Asia, with a focus on Indonesia. ROLE AND RESPONSEIBILITY: 1. Lead Generation • Engage with prospects through phone, email, and digital channels • Qualify campaign leads and identify sales opportunities • Generate high-quality leads (SQLs) for distributors and sales follow-up • Maintain a high-quality customer database in CRM 2. Inbound Customer Support • Act as the first point of contact for customer inquiries through phone and email • Handle product/service-related questions timely • Track and communicate repair case progress to customers 3. Care Plan Renewal • Follow up with customers on upcoming renewals • Generate quotation and work with Service team on renewal processing • Identify potential upsell opportunities • Contribute directly to recurring revenue growth QUALIFICATIONS: • Bachelor’s degree • At least 2 years of relevant experience in Inside Sales or Customer Service • Strong communication and customer engagement skills • Fluent in English and Bahasa. Mandarin is a strong plus • Ability to work in a target-driven environment • Detail-oriented with strong execution capabilities