Food & Beverage Service Supervisor - Courtyard by Marriott Subang

HOTEL DESCRIPTION Courtyard by Marriott Subang, featuring 280 guest rooms and suites, will be part of a mixed-use development that includes retail shops. Strategically located in Subang Jaya within the Petaling District of Greater Kuala Lumpur, the hotel is positioned along Jalan Lapangan Terbang Subang, approximately an 8-minute drive from Sultan Abdul Aziz Shah Airport (formerly Subang Airport). Subang Jaya is a vibrant hub for various businesses and industries, making it a popular location for events, trade shows, and exhibitions. The hotel is estimated to open in Q4 2026. The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm. Position Summary The Food & Beverage Service Supervisor’s duties and responsibilities extends across the hotel’s entire food and beverage operations. The role requires multi-skilling to effectively manage a variety of tasks within the restaurants and events services. It is to ensure that the same high standards, guest experience and associate experience are consistently upheld across all areas of food and beverage strengthening the hotel’s overall reputation. The supervisor supports the hotel’s leadership team to lead and oversee the daily operations of multiple food and beverage outlets, ensuring that each runs smoothly. This includes optimizing operations and enhancing communication in all areas of food and beverage to foster a more collaborative environment. The supervisor upholds high-quality service standards across all outlets ensuring a consistent guest experience. Additionally, they oversee the rotation and management of F&B Experts/Operations Experts to ensure adequate coverage in outlets requiring heightened attention and adjustments. They also ensure that F&B Experts/Operations Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance. Critical tasks Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. • Complete appropriate safety training and certifications to perform work tasks. • Maintain awareness of undesirable persons on property premises. • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Policies and Procedures • Follow company and department policies and procedures. • Protect the privacy and security of guests and coworkers. • Maintain confidentiality of proprietary materials and information. • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with the brand, company policies and procedures. • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner. • Assist other employees to ensure proper coverage and prompt guest service. • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. • Thank guests with genuine appreciation and provide a fond farewell. • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication • Speak to guests and co-workers using clear, appropriate and professional language. • Provide assistance to coworkers, ensuring they understand their tasks. • Talk with and listen to other employees to effectively exchange information. • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Assists Management • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). • Enc…