Senior Specialist, Agentic KYC Review & Controls

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Specialist, Agentic KYC Review & Controls to join our KYC/AML Operations team. This role is located in Singapore . In this role, you’ll make an impact in the following ways: • Apply agentic AI capabilities across KYC review, case assessment, and control workflows for institutional clients across APAC. • Review onboarding and periodic review cases in line with regulatory obligations, internal policy standards, and control requirements. • Assess ownership and control structures, source documentation, and client information, and validate the quality and accuracy of case analysis and AI-supported outputs. • Review complex entity types and challenge case outcomes or AI-generated outputs where information is incomplete, inconsistent, or below required standards. • Validate account activity reviews and correspondent banking due diligence to ensure financial crime risks are appropriately identified, documented, and escalated. • Identify red flags, control gaps, workflow weaknesses, and quality issues, and escalate material concerns to Compliance and senior stakeholders. • Partner with Front Office, Compliance, Operations, and technology teams to resolve issues, strengthen controls, and support consistent KYC standards. • Support the design, testing, refinement, and continuous improvement of agentic workflows within KYC processes. • Translate business needs into practical AI agent use cases, workflow logic, review criteria, and operating procedures. • Monitor AI-supported outputs for quality, consistency, usability, and control alignment, and recommend enhancements based on findings and stakeholder feedback. • Support responsible adoption of agentic AI through strong documentation, human oversight, clear escalation paths, and control-conscious workflow design. To be successful in this role, we’re seeking the following: • Strong familiarity with agentic AI concepts, human-in-the-loop review models, workflow orchestration, and responsible AI adoption. • Experience supporting, assessing, or improving AI-enabled workflows, intelligent review solutions, or automation-driven operating models is strongly preferred. • Ability to identify business use cases for agentic AI and translate operational needs into practical, control-conscious workflow requirements. • Strong analytical, problem-solving, and critical-thinking skills, with the ability to assess outputs, identify root causes, and connect workflow performance to business and control outcomes. • Strong written and verbal communication skills, with the ability to explain complex KYC, control, workflow, and technical concepts clearly to different audiences. • Effective stakeholder management skills, with the ability to collaborate across business, compliance, operations, and technology teams. • 5 – 7 years of experience in financial services, including at least 5 years of relevant experience in AML/KYC, customer due diligence, onboarding, compliance, risk management, audit, quality control, or quality assurance. • Experience in KYC quality control, quality assurance, case review, testing, or sampling within institutional or corporate banking environments is strongly preferred. • Experience in correspondent banking due diligence, account activity review, and financial crime risk identification is preferred. • Good understanding of KYC/AML rules and regulations across relevant jurisdictions. • Familiarity with OFAC, FATCA, CRS, MiFID II, and banking or financial products is beneficial. • Fluency in English, Traditional and Simplified Chinese, including Mandarin proficiency, is strongly preferred to support the client segment. • Bachelor’s degree preferred in Business Administration, Economics, Banking & Finance, or a related field. • High attention to detail, sound judgment, adaptability, and a strong sense of ownership and accountability. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: • America’s Most Innovative Companies, Fortune, 2025 • World’s Most Admired Companies, Fortune 2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.