Assistant Store Manager, HSR

Key Responsibilities • Sales focus • Able to manage, drive and achieve KPI(s) • Supervise and motivate team to achieve daily and monthly sales targets. • Analyze the metiers' sales results monthly to share with Supervisors for performance evaluation and action plan • Coordinate and execute sales plans, marketing events and promotion programs with the team • Customer Service • Ensure Hermes Client Experience standards are executed in a consistent manner. • Recommend creative ideas to build/develop a strong regular clientele. • Regularly evaluate the mystery shopping results and customer service skills of staff. • Provide coaching to Supervisors on soft skills as and when necessary. • Identifies and handles client enquiries and complaints when escalated. • Operations • Assist Sales Floor Manager/Store Manager to manage and oversee the daily store operations. • Ensures store presentation is consistent with the brand image. • Ensure proper security measures are enforced across processes and store. • Always ensure a high standard of grooming of all staff in the Boutique. • Team Leading • Responsible for driving a positive team culture and healthy work environment. • Foster a strong team spirit and always leading in an exemplary manner. • Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics. • Monitors, coaching and assists Supervisors for all new staff onboarding. • Oversee team’s development by providing on-the-job training, product training, soft skills training etc. • Other Duties • Support SA, SSA & Supervisors’ recruitment as and when necessary. • Provides inputs and assists Sales Floor Manager/Store Manager in management reports. • Perform yearly appraisals for the team reporting to the individual. • Perform any other duties that may be assigned from time to time by Sales Floor Manager/Store Manager.