Sales Process Specialist (Based in Johor Bahru)

• Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email. • Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems. • Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines. • Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion. • Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives. • Maintain accurate customer records and provide account-related insights and reports to support sales activities. • Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience. • Support continuous process improvement initiatives and share best practices with team members. • Act as a resource for less experienced colleagues and support knowledge sharing within the team. • Ensure timely completion of assigned activities while adhering to company policies and procedures. • Diploma in Business Administration or a related discipline. • Minimum 1 year of experience in sales support, customer service, order management, or administrative support. • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM/ERP systems. • Strong business acumen and understanding of sales and customer support processes. • Excellent communication, organizational, and stakeholder management skills. • Ability to manage multiple priorities and work independently with minimal supervision. • Experience working with internal systems, customer data, and reporting tools. • Fluent in English and Chinese (written and spoken) to effectively collaborate with the China-based engineering team. • Experience supporting technical, certification, testing, inspection, or professional services businesses. • Familiarity with quotation management, order processing, and customer account administration. • Knowledge of ERP platforms such as Oracle or similar enterprise systems.