Client Services- SVP - Hedge Funds

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com About the Team & Business Line: Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member and leader to our Client Services Single Manager team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. Your Role: • You will be responsible for overseeing and leading a team of Relationship Managers “RM’s” and Executive Relationship Manager “ERM” for a portfolio of clients. You will understand the needs of the client and create plans to meet them in order to nurture long-term client relationships. You will oversee client profitability, satisfaction, and retention, enhanced revenue generation through cross-selling and ensuring optimum execution of Citco’s services. You will help steer the team into strategic directions that will benefit the needs of both the client and the business. • Know Your Customer • Key Personnel • Establish relationships with C-suite contacts across all clients. Understand their background and track record. Identify decision makers and influencers. Build personal relationships. • Client Dynamic • Understand business vision and pain points of key client relationships including their Citco experience. • Relationship Management • Ensure client target meetings are met for all clients. Adopt consultative approach to client meetings and produce value added RM packs. • Sales / Client Integration • Client On-boarding • Assist in the coordination of new client integrations & existing client launches. • Client Allocation • Allocate new clients to RMs and manage pipelines with headcounts. • Client Pitches • Partner with BD on new client pitches including demos of Citco systems. • Reporting • Profitability Reviews • Review profitability of client accounts and address negative trends. Assist RMs in on-going FTE analysis and conduct investigations into abnormal activity via deep dive operational reviews. • KPI Reporting • Prepare KPI's for internal and external distribution utilising various internal dashboards and reporting functionality • Forecasting & Revenue • Prepare revenue forecasts for clients and review on a regular basis. Oversee revenue accruals and ensure timely payment by clients • Internal Reporting • Assist in consolidation and preparation of various internal reporting requirements. • Projects (Ongoing) • Oversee team task / project list have adequate ownership and ensure effective communication on items across all levels - top/down/middle • Projects (New) • Spearhead initiatives for implementation to improve team efficiency and further enhance the CS function. • Risk Management • Risk Assessments • Review risk assessment of current and potential new funds under administration. • Fund Pipeline • Manage fund pipelines including liquidation logs and Business Change Log (BCL). • Risk Review • Identify and review clients that are med-high risk due to non-standard practices, manual workarounds etc. Work with the relevant functions and client to reduce or eliminate risk. • Migrations • Review and manage migration pipelines for work moving between offices. Work with RMs and relevant functions to effectively implement timelines and set expectations. Manage client communication strategy. • Collaboration • Internal Collaboration • Partner with senior management across internal functions regularly to align visions and promote transparency and accountability. Work as a cohesive unit. Conduct regular strategic client meetings with cross functional teams. • Ensure RMs have ongoing collaboration with key internal stakeholders. • Liaise internally with key operational areas to ensure awareness by all of key client requirements. • Knowledge Sharing • Promote knowledge sharing of industry and company related updates amongst teams. Ensure consistent approaches are implemented. Hold meetings / discussions as required with SMEs. • Communication • Ensure effective communication up to senior management across all functions as necessary. • Projects (Internal) • Participate and lead local and global business projects. • Team Management • Resources • Regularly review capacity of the team, including overtime, and assess resource requirements. • Budgeting • Expense budgeting for the year for business trips, client events etc. • Support • Be point of escalation for RMs and a soundboard for issues or concerns. Provide direction and a resolutions as necessary. • Development • Work with individual RMs on goals and development plans and address any gaps or training needs. Ensure new RMs are adequately trained and supported with a mentor. • Consistency • Strive to implement unison in RM approach and consistency with documents, tasks, communication etc. • Team Meetings • Coordinate monthly team meetings and ensure meetings are "effective", i.e. group participation, collaboration, agenda etc. • Coordinate • Coordinate various client related projects, e.g. surveys, client events / parties, client meetings with senior internal colleagues etc. • Networking • Be regularly involved in industry events and seminars to expand knowledge and establish relationships with peers within the industry About You: • Degree qualified in Accounting or Finance related area and/or studying for a professional accounting qualification • With 15+ years of experience in Financial Services and hedge fund industry…