Senior / Sales Manager - Holiday Inn Express Singapore Clarke Quay

FINANCIAL RETURNS • Promote Holiday Inn Express brand experience and products utilising IHG resources and guided sales techniques. • Position and promote Hotel’s Unique Selling Points to differentiate and optimize revenue growth towards a mutual win-win for all stakeholders including customers. • Align actions to department’s strategies when selling to optimise both volume and rate. • Acquire new businesses while maintaining / growing volume from existing corporate accounts. • Initiates and prepare business tenders, proposal and contracts upon reviewing with Director of Sales • Collaborate, support and drive IHG and Hotel level initiatives • Work collaboratively with leadership team in the preparation and management of annual Sales & Marketing budget • Sales trips and tradeshows when required to promote hotel and develop pipelines • Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business • Monitor, acquire and share market intelligence from competitor set of hotels. • Closely monitor and control expenses in Sales, prior approval needs to be obtained from Director of Sales prior to incurring large expenditure of more than SGD $100 PEOPLE • Manage all internal and external customers with professionalism • Maintain regular contact with IHG hotels colleagues and Key Account Directors/Managers to leverage on each other’s knowledge, network and collaborate towards business growth • Maintain high service standards in the hotel through trainings and lead by example • Exhibit IHG Brand Service behaviours and guidelines • Effective communication on all business-critical information to relevant departments GUEST EXPERIENCE · • Promote the Hotel’s and IHG’s products and services (i.e. IHG One Rewards, IHG Business Rewards, IHG Business Edge and more) • Maintain a high level of product and service knowledge about IHG Hotels in your region • Service existing and new business through management of accounts & engagement of regular / long staying guests. • Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales. RESPONSIBLE BUSINESS • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • Initiate actions to correct a hazardous situation and notify direct report of potential dangers • Log security incidents and accidents in accordance with hotel requirements • Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts • Acting responsibly at all times when working with hotel budget and expenses, seeking prior approval from Director of Sales or General Manager ACCOUNTABILITY • Complete all assigned sales related training modules in IHG Merlin and be competent in hotel systems (i.e. Concerto, Hotel Keys, Merlin, IWOS). • Collectively achieving budget corporate segment of the hotel and a team contributor for any department level task. • Be a self-motivated, driven individual towards exceeding sales performance and deliverables. • 20 sales activities weekly: appointments, telemarketing on new prospects, site inspection and entertainment. • Complete weekly sales activities report and following week sales calendar plan every Friday into shared folder. • Strong Account Management of assigned portfolio (80:20 rule) encompassing both potential new and existing customers. • Maintain and upkeep proper records of portfolio’s customer database / Hotel’s Business Management Grid. • Cross sell all revenue generating streams of the hotel – Meeting Room and F&B. • Cross sell IHG hotels for any leads that are not a fit for property or due to non-availability. • Ensure all work matters are upheld in IHG way of doing sales. • Contribute, assist content and prepare for any business meetings required by Director of Sales. • Provide guidance for junior team members whenever needed.