FN TEC Engineer

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y. • Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution. • Reproduce and isolate issues in lab environments for deeper analysis. • Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D. • Conduct root cause analysis and recommend corrective actions. • Develop and maintain knowledge base content to enhance team efficiency and customer support. • Participate in a global on-call rotation to support critical issues. • Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities. • Work with the Care Innovation team to integrate Automation/AI for improved Care delivery. You have: • Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field. • 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them). • Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark). • Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. • Ability to develop structured technical documentation and communicate effectively with technical teams. • Experience working independently and in diverse, global teams. • Good soft skills and perform well under pressure. It would be nice if you also had: • Scripting experience, particularly with Shell or Python. • Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols. • Cisco or Nokia IP certifications