Technology Support III, Spread Credit Trading Floor

Propel operational success with your expertise in technology support and a commitment to continuous improvement.    As a Technology Support III team member in the Commercial and Investment Banking Technology – Credit Trading Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities: • Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements. • Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders • Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations. • Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework. • Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked. • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions. • Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil. Required qualifications, capabilities, and skills: • Bachelor’s degree in Computer Science, Engineering or equivalent • 3 or more years of experience in troubleshooting, resolving, and maintaining information technology services • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity. • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations. • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud • Experience in observability and monitoring tools and techniques • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills: • Practical experience with public cloud • Working knowledge in one or more general purpose programming languages and/or automation scripting