Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commercial & Investment Bank , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities: • Providing business facing technology support to business and operations groups across the Asia Pacific region. • Working within a follow-the-sun support model with global counterparts • Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners • Performing post incident analysis, identifying, tracking and implementing preventative measures • Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards. • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. • Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment. • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Required qualifications, capabilities, and skills : • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. • Bachelor's degree in Engineering, Computer Science, or Information Technology • A proven track record of Production Support & SRE: A clear understanding of SRE protocols and methodologies   • Familiar with observability, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. • Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring. • A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages. • Strong analytical and problem-solving skills. • Able to drive issue resolution across different support teams. • Experience in debugging, and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages • Exposure to AI tools is a big plus. Preferred qualifications, capabilities, and skills. • Passion for learning new technologies and driving innovative solutions. • Experience with Kubernetes for container orchestration • Scripting languages: Perl, Python, Linux/UNIX shell • Database: Oracle, MS-SQL, PostgreSQL, no SQL DB (Casandra) • Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos • Experience with cloud platforms (e.g. AWS, Google Cloud) is a plus. • Exposure to agile methodologies such as CI/CD, Jenkins, Application Resiliency, and Security • Prior experience in JAVA development and Python is a plus • Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform • Experience in technology disaster recovery planning and test execution.