Bellman

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. SALARIES AND BENEFITS • Competitive Salary • Duty Meals provided • Medical Insurance Provided We are seeking an enthusiastic and detail-oriented Bellman to join our dynamic hospitality team in Putrajaya, Malaysia. • Welcome all guests and residents with warmth and professionalism, providing directions and personalized recommendations for hotel facilities and local attractions • Supervise and participate in the handling, storage, and safekeeping of all incoming, outgoing, and stored baggage with meticulous attention to detail and care • Coordinate and support guest arrival and departure experiences, working collaboratively with the doorman, reception teams, and housekeeping staff • Monitor valet parking operations, taxi queues, and hired car services according to established priorities and procedures • Address guest inquiries and concerns promptly with empathy and professionalism, escalating security incidents or complaints to the Duty Manager when appropriate • Maintain the hotel entrance and driveway operations in accordance with established service standards, safety protocols, and code of ethics • Promote in-house facilities and hotel services to enhance the guest experience and drive operational efficiency • Ensure all tasks are performed in adherence with workplace safety, health policies, and security procedures • Work closely with colleagues across all departments to deliver personalized and efficient service encounters • Maintain the security and confidentiality of guest and hotel information at all times • Perform additional duties and responsibilities as assigned by management with flexibility and initiative **Knowledge and Experience** • Relevant experience in the hotel industry or hospitality sector • Demonstrated knowledge of hotel operations, facilities, and guest service protocols • Strong interpersonal and communication skills (verbal and written) • Proven ability to assess and address guest and colleague needs with empathy and professionalism • Excellent problem-solving and analytical abilities with sound judgment • Ability to work effectively under pressure while maintaining composure and professionalism • Strong organizational and prioritization skills with the ability to manage multiple tasks simultaneously • Self-motivated with excellent initiative and the ability to thrive in a dynamic environment • Physical fitness and stamina for handling baggage and standing for extended periods • Flexibility to work varied shifts, including evenings, weekends, and holidays as required • Comprehensive understanding of security and confidentiality protocols for guest and hotel information • Ability to embrace and respond to change effectively and positively • Multilingual capability (particularly English and Malay) is highly desirable for the Putrajaya location • Customer service orientation with a focus on delivering exceptional guest experiences • Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.