Housekeeping Supervisor

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. SALARIES AND BENEFITS • Competitive Salary • Duty Meals provided • Medical Insurance Provided We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards. • Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards • Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standards • Monitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competency • Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environment • Coordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requests • Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction • Oversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance team • Develop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiency • Ensure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operations • Handle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutions • Prepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growth • Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development • Report maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner **Required Qualifications:** • Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environment • Proficient computer literacy with competency in property management systems and Microsoft Office applications • Proven expertise in housekeeping operations, cleaning standards, and facility management • Comprehensive knowledge of health, safety, hygiene, and environmental compliance standards • Excellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneously • Strong communication and interpersonal skills with the ability to engage effectively with staff, guests, and residents • Customer service excellence with a solution-oriented mindset and commitment to operational excellence • Demonstrated ability to lead, motivate, and develop team members in a fast-paced environment • Strong attention to detail and quality assurance capabilities **Preferred Qualifications:** • Experience in a luxury hospitality setting or upscale residential property • Familiarity with sustainable and environmentally responsible housekeeping practices • Experience managing both hotel and residential housekeeping operations • Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.