Field Service Engineer

Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton Paar GmbH. We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills. As Field Service Engineer, you will responsible to provide on-site service including preventative maintenance, calibration, installation and customer training across all our Characterization product lines. • Providing technical support to customers via on-site, telephone and email. • Performing on-site troubleshooting, preventive maintenance and repairs. • Evaluating malfunctioning instruments and preparing estimates for the cost of repair. • Performing factory calibrations (ISO 17025, if required). • Provide on-site training to the customers • Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service. • Forwarding sales opportunities to Sales Representatives when instruments need to be replaced. • Attending all necessary Anton Paar service trainings for the relevant product lines. • This position requires up to 70% travelling time. • Good communication skills and strong customer service skills are a must for this position. • Direct experience in the analytical instruments field is a plus. • This position requires a highly motivated individual that is capable of completing assigned tasks with minimum supervision. • This position requires minimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline. • The ability to work with electronic schematics, test equipment’s, and tools for repairs is required. • Preferred candidates will have at least two to three years’ experience in troubleshooting, repairing and maintaining analytical instruments. • Must maintain a valid driver's license and passport. Anton Paar Malaysia offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.