Account Manager

At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! MISSION: • Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships. • Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals. MAIN RESPONSIBILITIES: Client Relationship Management • Build and maintain strong relationships with existing clients through regular, proactive communication • Provide responsive, high-quality service by addressing client queries and resolving issues promptly • Conduct client meetings, presentations, and consultations to recommend suitable solutions Portfolio & Revenue Management • Drive renewal revenue, profitability, and account growth within the assigned portfolio • Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders • Identify and execute cross-selling and upselling opportunities to maximise account value • Monitor portfolio performance against targets and take action to optimise results Stakeholder & Communication Management • Act as the key point of contact between clients, brokers, and internal teams • Provide regular updates and reports on client needs, market insights, and business opportunities • Represent the company at industry events and client engagements Operational & Compliance Excellence • Manage contract renewals, pricing negotiations, and policy changes • Ensure adherence to internal policies and regulatory requirements • Contribute to process improvements and support efficient service delivery • University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry • Excellent communication and interpersonal skills • Broad understanding of key markets, their conditions, and competitor specifics • Strong analytical and presentation skills, able to convey complex commercial situations to management • Proficient in Microsoft Office applications and comfortable with digital tool • Flexible working model after the first month of working from the office will be hybrid • Great place to work: central and modern office • Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program… • Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field • Health care