Marketplace Assistant Manager (Deliveries)

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The Deliveries Marketplace team is the regional engine responsible for orchestrating Grab's three-sided delivery ecosystem across GrabFood, GrabMart, and GrabExpress. We partner with Product, Analytics, and Country Operations teams across Southeast Asia to balance supply, demand, and merchant availability. Our team culture is analytical, collaborative, and fast-paced, focusing on solving complex marketplace dynamics to drive service reliability, cost efficiency, and sustainable business growth across the region. Get to Know the Role Reporting to the Head of Deliveries Marketplace, you'll use data analytics, economic principles, and structured problem-solving to optimize our delivery ecosystem. You'll evaluate delivery-partner incentives, shift designs, consumer pricing, and demand-shaping initiatives to balance the needs of consumers, driver-partners, merchants, and the platform. This is an onsite role based in our Grab office, offering accelerated exposure to marketplace economics, experiment design, and regional operations. If you thrive in dynamic, data-rich environments and want to shape how millions of deliveries move every day, apply today! The Critical Tasks You Will Perform • You will diagnose marketplace health and performance trends , analysing supply, demand, fulfilment efficiency, service reliability, partner utilisation, and unit economics to uncover root causes and growth opportunities. • You will design and evaluate delivery-partner incentive and shift programmes , testing scheme structures to safeguard platform reliability while sustaining partner earnings and optimising operational spend. • You will support dynamic customer pricing and demand-shaping initiatives , balancing platform competitiveness with healthy order conversion across key peak hours and high-demand zones. • You will build measurement frameworks and lead experiment rollouts , collaborating with Analytics and Product teams to run A/B tests, track key marketplace KPIs, and translate experiment results into operational actions. • You will partner cross-functionally with Country Operations and Product teams , scaling successful marketplace mechanisms and ensuring operational alignment across diverse regional markets. • You will leverage Generative AI (GenAI) and automated tools to accelerate research, automate repetitive data querying workflows, synthesize market insights, and ideate new optimization strategies. What Essential Skills You Will Need • Marketplace & Analytics Experience : At least 4 years of relevant experience in marketplace analytics, operations strategy, pricing, incentives, management consulting, or economic analysis (prior experience in ride-hailing, food delivery, logistics, or multi-sided platforms is advantageous). • Data & Technical Foundations : Demonstrated proficiency with SQL and spreadsheet modeling (Excel/ Google Sheets) to clean, analyze, and extract actionable insights from large, multi-dimensional datasets (knowledge of Python or data visualization tools like Tableau/ PowerBI is a plus). • Marketplace Economics & Mechanism Design : Understanding of supply-and-demand mechanics, elasticity, incentive structures, dynamic pricing, or operational optimization frameworks. • Structured Problem Solving & Business Acumen : Experience breaking down complex, ambiguous business problems, evaluating trade-offs, and building data-backed recommendations for operational stakeholders. • Experimentation & Metric Design : Hands-on experience designing business metrics, setting up A/B tests or pilot experiments, and conducting impact evaluations. • Fluency in Mandarin (written and spoken) to liaise with regional, Chinese speaking operating teams and stakeholders • AI & Digital Enablement : You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: • We have your back with Term Life Insurance and comprehensive Medical Insurance. • With GrabFlex, create a benefits package that suits your needs and aspirations. • Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.