Service Delivery Executive (Data Centre Ops)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. This is a critical leadership position responsible for overseeing the day-to-day operations of data center facilities while managing incident response and resolution. This role combines infrastructure management, team leadership, and incident coordination to ensure secure, reliable, and efficient data center operations. Responsibilities • Infrastructure Management • Oversee management and maintenance of physical and virtual/cloud infrastructure, including servers, storage, network devices, power and cooling systems • Ensure data center infrastructure is secure, reliable, scalable, and meets organizational business and operational needs • Plan, implement, and upgrade infrastructure to meet performance and capacity requirements • Work with delivery teams to support day-to-day cloud operations and contribute to cloud projects • Incident Management • Act as first-level escalation point for onsite operational incidents • Oversee troubleshooting efforts and ensure quick resolution of infrastructure issues or outages • Track and follow up on incident investigations, root cause analysis (RCA), and closure • Ensure ITIL compliance in incident, problem, and change management processes • Respond to emergencies and participate in 24×7 standby duties • Monitor service performance and ensure incidents, service requests, and queries are addressed within SLA 3. Team Leadership and Collaboration • Lead, supervise, and coordinate with other departments including IT, network operations, security, and facilities • Define and enforce operational standards and best practices for data center staff • Guide junior engineers on operational tasks and standards • Coordinate task assignments, follow up on deliverables, and ensure quality of service outputs 4. Capacity Planning and Optimization • Monitor data center performance, capacity, and usage to forecast future infrastructure needs • Proactively address potential issues before they impact operations • Develop and implement strategies for optimizing use of data center resources (space, power, cooling, network bandwidth) 5. Security and Compliance • Ensure data center and cloud operations meet industry standards and comply with relevant security, regulatory, and environmental requirements • Implement physical security measures and work with security teams to ensure data integrity and access control • Develop disaster recovery and business continuity plans for data center operations • Enforce security access authorizations 6. Operational Excellence • Maintain operational records and documentation of facilities and equipment maintenance activities • Administer preventative maintenance programs to ensure equipment readiness • Prepare monthly SLA reports for equipment uptime, power usage, and temperature • Schedule and track servicing jobs and vendor management activities • Monitor system alerts and backups using tools such as Nagios, SolarWinds, and NetBackup • Generate daily reports on server, network monitoring, and backup status • Degree in Information Systems, Computer Science, or equivalent • 7-10 years of IT hands-on experience in data center operations and cloud administration • Knowledge of ITIL/ITSM processes for incident, problem, and change management • Familiarity with monitoring and backup tools • Hands-on experience in batch job processing, server checks, and system operations • Experience with automation tools and scripting (e.g., Ansible, Python, PowerShell) is advantageous • AWS, Azure and Google Cloud hands-on experience is an added advantage • Knowledge of process improvement methodologies and tools • Proficiency in English, both written and spoken Knowledge & Skills • Knowledge and experience in disaster recovery planning and business continuity management • Familiarity with cloud infrastructure and hybrid cloud environments • Familiarity with security frameworks and compliance standards • Strong understanding of physical data center infrastructure (power, cooling, space management) • Excellent problem-solving and analytical skills • Strong communication and stakeholder management abilities Preferred Attributes • Strong leadership and mentoring abilities • Positive, can-do attitude with strong interpersonal skills • Effective communication, presentation, and negotiation skills • Creative and proactive approach to problem-solving Preferred Professional and/or Technical Certifications • ITIL Foundation certification • Data Center Management Professional (DCMP) • Certified Data Centre Professional (CDCP) • Or similar certifications We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site. Scam Alert We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources. Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contactin…