#EG Technology Strategist

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. The Technology Strategist will play a pivotal role in shaping NCS's technology vision and driving strategic initiatives that align with business objectives. This role requires a forward-thinking professional who can bridge the gap between emerging technologies and business value, enabling NCS and our clients to navigate digital transformation, AI adoption, and technological innovation in a rapidly evolving landscape. A unique aspect of this role is the need for "bilingual" expertise—candidates who have successfully built and delivered both AI products and AI-enabled services. This dual perspective is critical as NCS evolves from a people-intensive services company toward strengthening its product offerings. The ideal candidate will bring insights from both product-centric environments (such as Big Tech firms) and service-delivery models (such as global system integrators and consulting companies), enabling them to guide NCS's strategic transformation effectively. The successful candidate will work closely with senior leadership, cross-functional teams, and clients to develop technology roadmaps, assess market trends, evaluate emerging technologies, and provide strategic recommendations that drive competitive advantage and sustainable growth. Key Responsibilities Product-to-Service Translation & Innovation • Leverage product and service delivery experience to guide NCS's evolution from a services-led to a product-enhanced organization • Translate product development methodologies and best practices from Big Tech environments into scalable service offerings • Advise on building productized AI solutions that can be deployed across multiple clients while maintaining service customization capabilities • Bridge the gap between rapid product innovation cycles and enterprise-grade service delivery requirements • Identify opportunities to package NCS's AI and digital capabilities into reusable, scalable product offerings AI & Digital Resilience Strategy • Lead strategic initiatives around AI adoption and digital resilience, leveraging frameworks such as the 'AI-Digital Resilience Matrix' to assess and enhance organizational capabilities • Draw on experience building AI products to inform the development of NCS's AI service offerings and productized solutions • Provide guidance on balancing AI innovation with robust digital frameworks, including cybersecurity, data governance, infrastructure scalability, and ethical AI practices • Apply product thinking to service design, ensuring AI solutions are scalable, maintainable, and deliver measurable business outcomes • Evaluate AI systems against evolving regulations, emerging threat vectors, and transparency requirements • Advise on sovereign AI strategies, particularly for government and regulated sectors, ensuring compliance with frameworks like PSPF, ISM, and SOCI Minimum 8-10 years of progressive experience with demonstrated "bilingual" expertise across both AI product development and AI service delivery: Product Experience • Proven track record of building, launching, and scaling AI products in Big Tech firms, product companies, or innovation-led organizations • Experience with product lifecycle management from ideation through to market delivery • Hands-on involvement in AI/ML product development, including defining product vision, roadmaps, and go-to-market strategies • Understanding of product metrics, user experience design, and rapid iteration methodologies Service Delivery Experience • Substantial experience delivering AI-enabled services, digital transformation programs, or technology consulting in global system integrators (GSI) or management consulting firms • Track record of implementing enterprise-scale AI solutions for clients across multiple industries • Experience managing complex, multi-stakeholder service delivery programs • Understanding of service economics, resource management, and client relationship dynamics Ideal Background: • Candidates who have worked in both Big Tech firms (e.g., Google, Microsoft, Amazon, Meta, Apple) AND global SI/consulting companies (e.g., Accenture, Deloitte, PwC, Capgemini, IBM) are highly preferred • This combination provides the unique "bilingual" perspective needed to help NCS strengthen its product offerings while maintaining excellence in service delivery • Experience transitioning between product and service roles, or working in hybrid product-service organizations, is particularly valuable Additional Experience Requirements: • Experience working with government, telco, or large enterprise clients preferred • Demonstrated experience in AI/ML, cloud technologies, digital services, or emerging technology domains • Experience in the Asia-Pacific region, particularly Singapore, Australia, or Greater China markets is advantageous • Track record of advising C-suite executives on technology strategy and digital transformation Skills & Competencies Product-Service Duality: • Ability to think in both product and service paradigms, understanding when to apply product thinking versus service customization • Experience balancing standardization (product approach) with customization (service approach) • Understanding of how to build reusable components and platforms that support both product and service delivery models Strategic Thinking: • Ability to think holistically, connect technology trends to business outcomes, and develop actionable strategies • Capability to translate product innovation approaches into service delivery contexts and vice vers…