Sr Mgr, Partner Solution Consulting

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. The Opportunity Lead Partner Technology Acceleration Group for Asia and Korea, transforming how our partner ecosystem delivers AI-first solutions through exceptional pre-sales execution and strategic co-innovation. You'll build and scale a team of solution architects who drive revenue through technical excellence while building reusable capabilities that compound partner success across the region. This role balances operational pre-sales excellence—supporting partners with technical discovery, solution validation, and deal acceleration—with strategic capability building through reference architectures, validated accelerators, and AI-led co-innovation. You'll lead a team Partner Technical Advisors aligned to strategic partners and specialist AI practices. Shape how the world's leading enterprises adopt AI-powered workflow platforms through our partner ecosystem. Build the pre-sales excellence and strategic capabilities that make ServiceNow the workflow engine of the enterprise AI market. This is an opportunity to architect an ecosystem that transforms how work gets done across one of the world's most dynamic regions. What You'll Do Pre-Sales Excellence & Revenue Impact • Lead high-performing pre-sales team in supporting partner-led opportunities with technical discovery, proof-of-concepts, architectural validation, and competitive positioning that accelerates deal closure and expands NNACV • Drive executive briefings, and solution workshops that convert technical capabilities into qualified pipeline and strategic customer engagements • Deploy team strategically across high-value opportunities, balancing immediate deal support with long-term partner capability building to maximize business impact • Ensure partners experience responsive, world-class technical support that strengthens ServiceNow positioning and accelerates partner-sourced revenue Strategic Partner Development & Co-Innovation • Drive AI-first co-innovation at scale, orchestrating reference architecture development, validated accelerator creation, and industry-specific solution standardization with strategic and regional partners • Build strategic relationships with partner C-suite (CAIO, CDO, CTO) to shape practice investments, solution strategies, and ServiceNow platform adoption roadmaps • Accelerate partner maturity through targeted enablement, mentorship, and capability-building programs that increase self-sufficiency and solution quality • Establish the region as a center of excellence for industry-specific partner solutions, leveraging regional market dynamics and vertical strengths Leadership & Operational Excellence • Build, inspire, and develop diverse team of solution architects, establishing clear career paths, succession plans, and talent pipelines to support regional growth • Translate regional alliances strategy into actionable execution plans, maintaining strong alignment with Partner Management, Sales leadership, and cross-functional stakeholders • Drive operational efficiency through disciplined resource allocation, AI-leveraged automation, and clear responsibility frameworks that eliminate friction and optimize collaboration • Manage team performance, hiring, budget oversight, strategic fund allocation, and business metrics with accountability for partner satisfaction and revenue outcomes Qualifications What You Bring • 10+ years building or leading pre-sales, solution consulting, or professional services organizations with demonstrated success in partner ecosystem contexts • 10+ years first/second line leadership building and scaling front-line teams across diverse geographies with strong coaching and talent development capabilities • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Deep technical expertise in enterprise platforms, cloud architectures, and AI/ML technologies with ability to engage credibly in complex solution discussions and translate capabilities into business value • Extensive experience with Global SIs, Regional Partners, Managed Services Providers, and Technology Partners, understanding their business models, GTM motions, and co-innovation requirements • Proven track record driving revenue growth through partner channels with measurable pipeline generation, deal velocity improvement, and win rate impact • Executive presence and communication skills engaging C-level stakeholders, presenting to large audiences, and building strategic relationships across organizational boundaries • Deep understanding of market dynamics, cultural nuances, and business practices with ability to operate effectively across the region's diverse markets • Structured, organized leadership style with focus on team enablement, clear goal-setting, and delivering measurable business outcomes through people development Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine el…