Technical Manager (Concrete)

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025. Sika is an independent Swiss group founded in Zurich in 1910. Its shares are listed on the SWX Swiss Exchange since 1968. In May 2017, Sika enters the Swiss Market Index (SMI), the leading index of the Swiss stock exchange, containing the top 20 Blue Chip companies of Switzerland. Sika’s product range features high-quality concrete admixtures, specialty mortars, sealants and adhesives, damping and reinforcing materials, structural strengthening systems, industrial flooring as well as roofing and waterproofing systems. SIKA (SINGAPORE) PTE LTD established in 1978 is a wholly owned company of Sika AG in Switzerland and a member of the Sika Group of Companies. The principal activities of the company are manufacturing, trading, and supply of specialty construction chemicals in the building and construction industry. Over the years we have successfully established our technical assistance, services, and product solutions for various projects in different sectors. CORE PURPOSE To mainly lead laboratory trials, applications and organize team resources on a daily basis, including technical support to customers, new/alternative raw materials evaluation, identifying the new vendors and alternative raw materials & product development to meet specific requirements to support Target Market Concrete. To support the implementation of sales strategies and policies in the assigned area. RESPONSIBILITIES TECHNICAL SERVICE & SUPPORT 1. Carry out and ensure that activities such as material preparation, trial mix, product demo and making wet and dry samples etc are in accordance to standard/in-house procedures in order to maintain a high level of reliability & quality in and outside of the laboratory. 2. Provide technical inputs/recommendations to strategy development and implementation based on analysis of product performance in comparison to competitor products. 3. Provide technical support to customers as troubleshooters and technical consultant, including handling/follow up complaints on technical related issues. 4. Supervise team members by providing advice and technical direction including daily planning, work assignment and prioritization of work. 5. Provide expertise in technical support to sales team & customer for both pre & post sales business. 6. Visit & establish relationship/connection with customers to collect field information of customer expectation/problems on product performance/technical service needs to verify product design suitability to application. PRODUCT APPLICATION AND DEVELOPMENT 6. Evaluate new/alternative raw materials and existing product formulation optimization to improve margin or reduce complexity. 7. Act as technical service provider, troubleshooter and technical consultant to handle customer complaints including site visits, follow up as well as prepare investigation report. 8. Ensure all records are well documented by recording and reviewing all test results, including analyzing results and report findings. Implement reporting procedures by reporting to supervisor of any abnormal results and recommend improvement ways. 9. Support business by providing technical guidance/assistance to customer for product applications, including mix design optimization and troubleshooting to enhance pre and post sales service. 10. Responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests. 11. Act as the interface of sales/marketing personnel and technical service laboratory/product training to meet customer expectations and solve technical related problems. 12. Maintain an up-to-date working knowledge of newly developing technologies and manufacturing practices and share with sales/marketing personnel. SUPPORT TO DEFINE CUSTOMER NEEDS 13. Evaluate product and service marketability in terms of customers’ technical and manufacturing needs. PEOPLE MANAGEMENT 14. Manage & prioritise resources while providing guidance to concrete team in execution of their roles & responsibilities. 15. Identify & provide for team members’ development needs to further enhance skills & knowledge, and for continuous team improvement in providing support for the business. OTHERS 16. Ensure all lab equipment used are well maintained by ensuring proper set-up, use and maintenance of all lab equipment to ensure quality & reliability of test results. 17. Communicate with independent laboratories & other external parties for all construction chemicals products related testing. 18. Liaise and support production and QC team on any new product production (QC specifications and manufacturing procedures) or some product troubleshooting pertaining to customer complaints. 19. Maintain confidentiality of information eg BOM and raw materials. 20. Any other ad-hoc duties. 1. Degree/Diploma in Chemistry, Chemical Engineering Civil Engineering or related field. 2. Minimum 5 years in a laboratory environment dealing with construction chemical. 3. At least 5 years in a technical support role related to the construction chemical industry. 4. Experience in ready mix concrete industry will be an added advantage. 1. Able to cultivate team-work culture. 2. Analytical & problem-solving skills. 3. Required to work in the lab & outdoor. 4. Able to work out of usual hours and off days due to business requirements. 5. Able to travel as per…