Head of Training Operations

Job Description: The Head of Training Operations is responsible for execution of all pilot and technician training contracts, including complex training solutions (up to flight operations) supporting customers during their Entry Into Service and for direct sale-contracts. • Contract Execution: Develop and execute a contract delivery strategy that aligns with corporate financial targets and global customer satisfaction metrics. • Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of safety and continuous improvement.. • Establish and monitor key performance indicators (KPIs such as but not limited: operational results, customer satisfaction, safety. capacity) • Drive effective alignment and harmonization of processes, reporting, and systems with Central functions and Organisation • Governance: Lead regular operational "drumbeats" (reviews) to ensure departmental alignment with strategic objectives and performance targets for both suppliers and customers. • ensure the customer satisfaction This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Helicopters Malaysia SDN. BHD. Employment Type: Permanent ------- Experience Level: Professional Job Family: Leadership By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.