Intern (Booking Operations & Support)

Job Description HIRING: Control Tower Intern (Booking Operations & Support) Location: Puchong Office (may relocate to nearby areas) Employment Type: Internship Shift: Rotational shifts, including weekends Role Overview As a Control Tower Intern, you will support the day-to-day execution of advance booking operations within the ride platform. You will assist in coordinating between drivers, customers, and internal teams to ensure smooth booking fulfillment. This role offers hands-on exposure to real-time operations, data tracking, and problem-solving in a fast-paced environment. Key Responsibilities Booking Operations & Monitoring • Assist in managing advance bookings, including job card creation, driver assignment, and status updates. • Monitor bookings in real time to support timely driver allocation and trip completion. • Help track operational performance, including completion rates and cancellations. • Identify basic booking issues (e.g., unassigned jobs, scheduling conflicts) and escalate when necessary. Customer & Driver Support • Support communication with drivers and passengers regarding advance bookings. • Respond to inquiries via internal channels and escalate complex cases to relevant teams. • Assist in sending reminders and updates to ensure booking readiness. • Maintain records of operational issues and support activities. Data Management & Reporting • Update and maintain booking data from dashboards and internal systems. • Ensure data accuracy in live tracking sheets and remove duplicates. • Support reporting by preparing data in Google Sheets. • Assist in identifying trends and insights to improve operations. Process & Cross-Team Collaboration • Follow SOPs to ensure consistent operational processes. • Collaborate with Operations and other teams to resolve issues. • Contribute ideas to improve workflows and efficiency. Skills & Competencies • Operational Awareness: Basic understanding of workflows and ability to follow processes. • Communication Skills: Clear verbal and written communication. • Time Management & Multitasking: Able to handle multiple tasks in a fast-paced setting. • Attention to Detail: Ensures accuracy in data and operations. • Problem Solving: Willingness to learn and resolve issues with guidance. • Teamwork: Able to work independently and collaboratively. Qualifications & Requirements • Malaysian citizens only • Open to students or fresh graduates (Internship level) • Preferred background in Business Administration, Management, or related fields • Basic proficiency in Google Workspace (especially Google Sheets) • Good command of English; additional languages (Malay, Mandarin, Tamil) are an advantage • Willing to work rotational shifts and weekends • Able to be based in Puchong (or relocate nearby)