Staff Relations Manager (Japanese Speaking)

Career Category Human Resources Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Live What you will do Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring for a Staff Relations Manager supporting Japan based in Amgen Malaysia or Japan. Live What you will do The Staff Relations Manager will be responsible for conducting HR investigations and for providing staff relations guidance and support to managers and staff of Amgen’s Japan Asia-Pacific (“JAPAC”) region, specifically for Japan. In their investigator role, the Staff Relations Manager will conduct investigations into potential violations of HR policies (such as allegations of harassment, discrimination, and retaliation) involving staff based at Amgen Japan. In this role, the Staff Relations Manager will act as a thought partner to managers on a variety of staff relations issues, such as performance management, disciplinary action, and workplace accommodation. The Staff Relations Manager will report to the Regional Staff Relations Lead. Staff Relations is a specialized HR function that partners closely with managers, Compliance, Legal (in-house and external), and stakeholders in HR to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and to advise on performance and behaviors management, involuntary terminations, and workplace accommodations. Main Responsibilities: • Conduct and/or direct thorough, timely, and impartial HR related investigations in countries in the JAPAC region, specifically Japan, involving staff members at all levels of the organization. Maintain confidentiality and sensitivity to all issues and conduct investigations objectively. • Create professional, well-drafted investigation records, including investigation plans and summaries. • Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner. • Develop and maintain relationships with key partners at Amgen Japan. • Develop and recommend solutions to managers on a variety of staff relations issues including managing poor performance, documenting and implementing disciplinary action, and managing conflict. • Partner with the local Human Resources Business Partners in managing and provide counsel on employee relations issues. • Participate or counsel (as needed) in corrective counseling and termination conversations with staff and managers. • Maintain positive work environment by responding to staff members' concerns, proactively addressing issues, and advising management team regarding best practices. • Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership. • Assist the Staff Relations Lead to identify and implement continuous improvement opportunities and best practices for internal HR processes. • Assist the Staff Relations Lead to partner with regional/local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies. Win What we expect of you Qualifications: • Bachelor’s degree or above and 5 years of Investigations/Employee Relations experience • Knowledge of applicable employment laws, regulations, and business practices related to the field of HR • Excellent written and oral communication and presentation skills • Demonstrated ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties • Ability to spot potential HR, Compliance, and Legal issues when presented with complex fact patterns, and to escalate accordingly • Experience working with unions or in the field of “labor relations” • Strong analytical, problem solving, collaboration, and project management skills • Ability to manage multiple cases and projects, and to prioritize effectively – oriented on results • Demonstrated ability to exercise sound judgment and work independently • Experience managing difficult conversations and interactions, and conducting non-confrontational interviews • Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws • Exceptional integrity and demonstrated ability to maintain confidential information • Given the geographical focus of this role, fluency in Japanese and English (written, spoken, reading, and comprehension) is required to effectively support employee relations in Japan, ensuring culturally and linguistically appropriate communication…