Trainee, AR

Grow your career with us Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company. Responsibilities: Functional Tasks: 1. To perform Accounts Receivable invoice, collections and day-to-day transaction processing and ensuring delivery quality in terms of accuracy, completeness and timeliness on a daily basis. 2. Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, and provide for bad debts. 3. Monitor and reconcile direct bank credits. 4. Prepare customer statement of accounts. 5. Process collections from customers, process debit and credit notes and process refunds and rebates. 6. Coordinating with Cash Management team in CSC and Business Groups on collection matters. 7. Coordinating with Accounts Payable team in CSC on group netting and inter-company reconciliation. 8. Liaise with the RGM Business Groups on customer issues. 9. To accurately process all Accounts Receivable transactions within the given time frame. 1. All transactions should be processed i.e. entered into SAP or rejected according to the established process and procedures. 11. To ensure the accuracy and the completeness of the transaction processed. 12. To monitor and process the urgent request before specified deadline. 13. To be mentor for Analyst to refer on SAP Accounts Receivable functions. 14. To conduct training for analyst on need basis. 15. To coordinate and ensure month end activities related to AR is executed on timely basis. 16. Act as a back up for Team Lead on daily task and as when required. 17. Perform other duties as and when delegated i.e. review of analyst processing during stabilization period, back-up function, business process improvement initiatives and ad-hoc projects. 18. To attend to CSC communication channels e.g. email and assigned Helpdesk tickets. 19. Resolve customer and Business Groups queries related to statement of accounts, invoices and collections information on a timely basis. 2. To coordinate and ensure that Analyst attends to CSC communication channels and assigned Helpdesk ticket promptly. 21. Identify queries and assign it to relevant analyst to respond. 22. To guide analyst on query resolution. 23. To coordinate and ensure Helpdesk tickets and queries are attended to on timely basis and properly resolved. Service Management and Continuous Improvement: 1. Execute work in accordance with the service management framework by providing timely and accurate customer service. 2. Review backlog and cycle time reports to improve process flow times. 3. Minimize number of workflow escalations by ensuring all transactions are processed within agreed service timelines. 4. Ensure queries from customers and Business Groups are attended to and resolved in a timely, responsible and proactive manner. 5. Identify, recommend and implement solutions in consultation with Function Lead and Team Lead for continuous improvement opportunities. 6. Update changes to process documentation when required. 7. Assist in the preparation of training materials when required. 8. Support new and existing team members through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition. 9. Act as mentor to junior staff members to encourage good practice, team spirit and a quality-orientated approach. When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.