Finance Business Partner Manager

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: • Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. • Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. • Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About This Role We are looking for a high-performing Finance Business Partner Manager to lead B2C Segments in Circles Group, reporting to the VP, Head of Strategic Finance. This role collaborates closely with Commercial, Marketing, Sales, Products and Operation to accelerate sustainable expansion and optimize performance metrics. You will deliver strategic insights, robust financial modeling, rigorous commercial evaluations, and ongoing planning across the group segments. By converting operational indicators into actionable guidance, you will empower executive leadership to refine pricing structures, customer acquisition tactics, retention strategies, unit economics, and general margins. This is a hands-on role with high visibility—perfect for someone who values translating financial insights to business results. Key Responsibilities: Business Partnering • Serve as the main financial advisor for B2C Consumer leadership alongside key commercial partners. Establish robust cross-functional relationships with Marketing, Sales, Product, Operations, CX, and Strategy units. • Deliver constructive financial evaluation to drive business outcomes and enhance overall performance. • Convert overarching commercial strategies and operating roadmaps into concrete financial guidance. • Empower strategic decision-making through focused, clear, and highly relevant financial insights. Financial Planning and Forecasting • Spearhead long-term planning, yearly budgeting, and recurring forecast cycles across the B2C segment. • Construct comprehensive projections spanning revenue streams, cost structures, margin profiles, and user growth. • Track actual performance variance against historical benchmarks, current budgets, and target forecasts. Pinpoint critical operational drivers, emerging market opportunities, and potential downside risks. • Build scalable financial models while ensuring core assumptions are thoroughly documented. Commercial and Customer Analytics • Evaluate unit economics including CAC, LTV, churn rates, conversion efficiency, ARPU, and contribution margin. • Guide pricing structures, promotional campaigns, discount schemes, and customer acquisition incentives. • Measure return on investment across promotional initiatives and marketing spend. • Identify strategic levers to boost customer margins and operational productivity. Business Cases and Strategic Projects • Develop financial models and business cases to evaluate new product launches, channels, and strategic growth drivers. • Oversee investment appraisal processes alongside post-implementation performance reviews. • Lead financial modeling and strategic direction across multi-disciplinary project lifecycles. Controls and Governance • Maintain high standards of data integrity, policy compliance, and accuracy across all financial deliverables. • Enforce rigorous financial controls throughout the consumer segment operations. • Enhance reliability of management reporting through active data quality management. • Drive continuous improvement across FP&A platforms, operational automation, and financial processes. Job Requirements: • Bachelor’s degree in Finance, Accounting, Business, or related field. MBA, CFA, or CPA a plus • 8-10 years of progressive FP&A / FBP experience, including at least 3 years in a managerial role. Experience in Telco or Tech scale-ups highly desirable • Strong experience in budgeting, forecasting, variance analysis, and financial modelling. • Exceptional analytical and problem-solving skills, be able to build scalable solutions and processes. • Proven ability to partner with and influence senior non-finance stakeholders. • Strong commercial understanding and ability to connect financial performance with business drivers. • Ability to perform in a matrix organization, be able to deal with complexity, ambiguity, and fast-pacing environment. Strong experience in structuring and managing cross-functional projects and partnering with cross-functional leadership Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. Data Protection and Privacy Stat…