Apps Support Group Manager (Senior Vice President)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country • We empower our employees to manage their financial well-being and help them plan for the future The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication and interpersonal skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. The ideal candidate should have proven track record of leading high performing teams Responsibilities: • Strategically lead and transform the APAC Custody Production Management function, evolving it from a reactive incident management model to a proactive, resilient, and scalable organization capable of supporting exponential business growth across the region. • Provide seasoned technical leadership to ensure the stability and high performance of critical custody platforms across a complex, multi-market technology stack, ensuring availability to support increasing business volumes • Serve as a senior technology partner to the APAC Custody business, influencing and negotiating with senior internal leaders and building trusted relationships with internal clients and stakeholders to ensure their satisfaction and support continued business expansion. • Take ownership of the production environment's stability during a period of hyper-growth, with a mandate to maintain operational excellence and safeguard client SLAs across the JANA cluster. • Execute stability and resiliency strategy to meet production management targets • Demonstrate an in-depth understanding of how application support integrates within the overall technology function to achieve business objectives; demonstrating a deep understanding of the custody industry and financial markets. • Guide development teams on application stability, scalability, and supportability improvements to build a more resilient and robust production environment. • Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident and problem management, and fostering knowledge sharing practices. • Drive continued cost reductions, standardizations and efficiencies across the supported portfolios by effective usage of AI enablers • Management responsibility for a team or multiple teams, including management of people, budget, and planning. Work with team members on coaching them to maximize their potential and work effectively in a high-stakes environment. • Participate and presents at senior business review meetings, effectively relating technology strategies and performance to business requirements and outcomes. • Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program. • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards. • Vendor relationship management including oversight for all offshore managed service. • Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices. • Guide development teams on application stability and supportability improvements. • Formulate and implement a framework for managing capacity, throughput and latency. • Define and implemented application on-boarding guidelines and standards. • Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths. • Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions. • Participa…