Global Talent & Learning Shared Service Lead

The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent and Learning services delivered through the Convatec Business Services (CBS) organization. This role oversees the end-to-end delivery of global Talent and Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives. The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation. Key Responsibilities Service Delivery Leadership • Lead the global delivery of Talent and Learning services across all regions. • Ensure efficient and high-quality execution of Talent and Learning processes, including: • Learning administration • Learning management system (LMS) support • Learning reporting and analytics • Performance management support • Career development processes • Leadership development program administration • Talent cycle support • Maintain global service delivery standards. • Drive operational excellence through standardization, simplification, and automation. Strategy & Transformation • Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy. • Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization. • Lead initiatives to improve employee experience, scalability, and service efficiency. • Support implementation of new Talent and Learning technologies and upgrades. Stakeholder Management • Act as the primary C BS contact for Talent Management and Learning COEs. • Partner with COE leaders to align service delivery with business and talent priorities. • Manage metrics and dashboards communications to COE teams. Employee Experience & Service Excellence • Champion a seamless employee and manager experience across all Talent and Learning interactions. • Utilize employee feedback and service metrics to drive continuous improvement. • Monitor and improve NPS , and service quality metrics. • Implement best practices focused on Moments That Matter within employee development journeys. Governance, Compliance & Risk Management • Ensure compliance with company policies, regulatory requirements, and audit standards. • Maintain robust controls and documentation for Talent and Learning processes. • Manage vendor compliance and third-party service provider performance. • Support internal and external audits as required . Qualifications Education • Bachelor's degree in Human Resources , Business Administration, Organizational Development, Psychology, or a related field. • Master's degree preferred. Experience • 10+ years of progressive HR experience. • 5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams. • Experience working within a multinational, matrixed organization. • Proven experience leading global process standardization and transformation initiatives. • Experience managing HR technologies, service management, and outsourced service providers. Knowledge & Expertise Talent Processes • Talent Management • Performance Management • Succession Planning • Leadership Development • Career Development • Talent Reviews • Learning Operations Service Delivery • Shared Services / GBS Operations • Service Management • Continuous Improvement • Lean Six Sigma methodologies • Operational Excellence Technology • Learning Management Systems (Cornerstone, SuccessFactors Learning, Workday Learning, etc.) • HRIS platforms (Workday, SAP SuccessFactors) • ServiceNow or HR case management platforms • Reporting and analytics tools (Power BI, Tableau) #LI-JG1 #LI-HYBRID Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you! About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continen…