Data Centre Project Account Lead (Johor)

Job Title Data Centre Project Account Lead (Johor) Job Description Summary Job Description Data Centre Operations • Lead 24x7 onsite data centre operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure. • Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems. • Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs • Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities. Facilities Management • Oversee and coordinate facility infrastructure operations. • Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs and SOPs. • Liaise with DC Providers for all planned and unplanned M&E maintenance activities impacting live environments. • Consolidate and monitor maintenance schedules across supported data centres, and manage change requests via the organisation's change management process. Account Oversight • Responsible for account management and client relationships. • Oversees compliance, audits, and KPI tracking Security & EHS • Implement physical security procedures, access control, and visitor management, and oversee 24x7 manned security operations, CCTV monitoring, and incident logging. • Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training. • Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting. • Travel between data centres as required (40–50km apart) to provide operational and security support. Network & Server Delivery • Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule. • Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closely monitoring progress against daily SLAs. Reliability, Incident & Risk Management • Own operational incidents, problem, and change management processes, providing rapid response and escalation for critical facility, security, and network incidents. • Monitor operational KPIs and availability targets to proactively mitigate risk. • Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders. People & Vendor Management • Manage and supervise data centre engineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning. • Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements. Requirements: • Minimum 5 years of experience in mission critical/data centre field • Diploma or Bachelor’s Degree in Computer Science, IT, Telecommunications, Network Engineering. • Proven experience leading incident response and operational risk management, including post-incident reviews and continuous service improvement. • Expertise in maintenance planning, reliability engineering, and capacity management, with experience supporting hyperscale or colocation data centre operations. • Experience managing managers or senior engineers, including recruitment, training, and succession planning for operational teams. • Familiarity with PTW, LOTO, RA, EOP, SOP, PPM, and other industry-standard data centre operational frameworks and documentation. • Data Centre Certification such as CDCP / DCP / ITIL would be advantageous. #s-premium INCO: “Cushman & Wakefield”