Solution Engineer

EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com . At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential. DUTIES AND RESPONSIBILITIES | About the role Maintains high customer satisfaction ratings that meet company standards. Meets project. Implementation targets for timeliness, customer success metrics and customer adoption. Completes required certification, training and development objectives within the assigned time frame. Reports to the Technical Manager. As the Solution Engineer, you will: • Installing and configuring hardware, software, systems, networks, security and product related • Planning and undertaking scheduled maintenance upgrades • Talking to customer’s technical team to determine the nature of any problems they encounter • Responding to systems and equipment breakdowns 24 x 7 that includes and not limited to replacing part/equipment • Investigating, diagnosing and solving computer software and hardware faults • Maintaining records of hardware and software licences • Project documentation • Related assigned security/networking tasks deemed relevant and needed QUALIFICATIONS AND EXPERIENCE | About you The ideal Solutions Engineer: • Graduate in Computer Science major in networks/security • Minimum 3 solid years as post sales engineer • Knowledge on firewall security is a must • Any security vendor certification is a definite plus • Team player spirit and works cohesively • Resilient, independent and always “on the go” mode • Adaptable to work beyond 9-5, weekends and public holidays (as needed) WHO ARE EXCLUSIVE NETWORKS? | Why work for us We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.