Manager, Business Analyst

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE • This role owns the translation of platform strategy into precise, implementable requirements that enable engineering teams to deliver consistently across markets • The Business Analyst works closely with Platform Managers to convert high-level platform capabilities into structured, testable, and execution-ready specifications across the Omne digital platform KEY ACCOUNTAIBILITIES 1. Requirements Translation & Structuring • Own the breakdown of platform capabilities into detailed, implementable requirements (user stories, workflows, data mappings, API-level considerations) • Ensure all requirements are clear, unambiguous, and meet “ready for development” standards before sprint commitment • Maintain end-to-end traceability between business needs, requirements, and delivered features 2. Technical Alignment & Implementation Readiness • Translate business and platform requirements into system-level specifications aligned to engineering architecture • Work closely with engineering teams to ensure requirements are understood, feasible, and consistently implemented • Identify dependencies, integration points, and data flows across platform components 3. Delivery Support & Execution Quality • Support sprint execution by clarifying requirements, resolving ambiguities, and managing requirement changes • Own UAT readiness, including definition of test scenarios aligned to business requirements • Validate delivered outputs against defined requirements and ensure defects are clearly documented and resolved 4. Stakeholder Collaboration & Cross-Market Consistency • Partner with Platform Managers, country teams, and engineering teams to ensure alignment across markets • Standardise requirements to maximise reuse and consistency across markets while managing local variations • Facilitate workshops to refine requirements and align stakeholders on scope and expected outcomes 5. Continuous Improvement & Process Optimisation • Analyse existing processes and platform capabilities to identify improvement opportunities • Drive improvements in requirement quality, documentation standards, and delivery efficiency • Contribute to evolving best practices for Agile delivery within the platform team QUALIFICATIONS / EXPERIENCE • 7+ years’ experience as a Business Analyst in digital/platform environments • Strong experience in Agile delivery (Scrum, Kanban) • Proven ability to translate business needs into structured, high-quality requirements • Experience working with engineering teams on system implementations, integrations, or APIs • Strong analytical and problem-solving capabilities • Experience in insurance or financial services is advantageous but not required KNOWLEDGE & TECHNICAL SKILLS Technical & Domain Skills • Solid understanding of digital platforms, system integrations, and data flows • Experience working with user stories, acceptance criteria, and backlog management tools (e.g. Jira, Confluence) • Familiarity with API-driven architectures and cross-system integrations • Ability to analyse data and validate solution outcomes against business objectives Stakeholder & Communication Skills • Strong stakeholder management across business and technology teams • Able to facilitate workshops, requirement discussions, and solution walkthroughs • Clear and structured communicator, both written and verbal