Manager, EV Reporting and Persistency Management

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Takaful Berhad FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group. Visit https://www.fwd.com.my Join us We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day. Embedded Value (EV) & VNB Reporting • Lead the end-to-end delivery of Embedded Value (EV) and Value of New Business (VNB) reporting. • Oversee Analysis of Movement (AoM), including operating variances, persistency impacts, expense variances, economic variances and assumption changes. • Review and challenge EV and VNB methodologies, assumptions and reporting outputs. • Prepare EV and VNB cashflow projections, sensitivities and management insights. • Ensure consistency and reconciliation across EV, IFRS17, Business Planning and management reporting results. • Provide high-quality reporting and commentary for management, CFO, EXCO and Group reporting purposes. In-force Performance Monitoring • Lead monitoring and analysis of key in-force performance indicators including persistency, collection ratio, TWPI movements and expense allowances. • Perform experience analysis and investigate drivers of business performance by product, distribution channel and cohort. • Assess impacts of experience trends on profitability, EV emergence and business value. • Provide actionable recommendations to improve persistency, business quality and long-term profitability. • Support management understanding of emerging risks and opportunities within the in-force portfolio. Business Planning, Forecasting & Assumption Management • Lead actuarial inputs into Business Plan and forecasting exercises relating to EV, VNB and in-force performance. • Support economic assumption setting and ongoing assumption governance processes. • Perform experience studies supporting business planning and financial projections. • Analyse forecast versus actual performance and communicate key business drivers and variances. • Ensure consistency between assumptions used across EV, VNB, Business Plan and other actuarial applications. Capital & Financial Analysis • Support capital assessments, financial projections and profitability analysis. • Provide actuarial insights relating to value creation, capital efficiency and business sustainability. • Support Takaful capital management analysis and related reporting requirements. • Ensure consistency between actuarial projections, financial planning outputs and capital considerations. Performance Management & Business Support • Provide business performance insights to senior management, Distribution, Finance, Product and other stakeholders. • Support validation and monitoring of business performance metrics used in incentive structures and performance management frameworks. • Deliver data-driven analysis supporting strategic initiatives and business decisions. • Communicate actuarial findings in a clear and commercially relevant manner. Governance, Controls & Group Reporting • Maintain robust governance over EV, VNB and in-force performance reporting processes. • Ensure appropriate controls, reconciliations and documentation standards are maintained. • Coordinate Group reporting submissions and responses to reporting queries. • Support internal audits, external audits and governance reviews. • Maintain documentation of models, methodologies, assumptions and reporting processes. Transformation & Continuous Improvement • Drive reporting automation, process enhancements and data quality improvements. • Improve efficiency, scalability and reliability of actuarial reporting processes. • Enhance reporting outputs to improve clarity, consistency and decision usefulness. • Leverage technology, analytics and AI-enabled tools to strengthen actuarial insights and productivity. • Foster a culture of innovation and continuous improvement within the reporting team. QUALIFICATIONS / EXPERIENCE • Degree or equivalent qualification in Actuarial Science, Mathematics, Statistics, Finance, Economics, Data Science or a related discipline. • Significant actuarial experience in life insurance and/or family takaful reporting, valuation, business planning or performance monitoring. • Progress towards, or attainment of, a recognised actuarial qualification is beneficial. • Experience in EV and VNB reporting, business planning and financial forecasting. • Experience analysing persistency, profitability and in-force business performance. • Experience managing reporting processes, stakeholder engagement and cross-functional projects. • Leadership experience in developing and coaching actuarial professionals would be advantageous.