Head of Sales

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com About FWD Takaful Berhad FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group. Visit https://www.fwd.com.my Join us We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day. KEY ACCOUNTABILITIES Sales & Business Performance • Drive achievement of NB sales targets and overall business goals. • Develop and execute annual business plans and sales strategies aligned with partnership objectives. • Plan and implement tactical sales campaigns for customers and sales teams. • Monitor nationwide sales performance and initiate timely interventions using Business MI. • Provide regular performance updates, insights and recommendations to Management. Partnership Management • Build and maintain strong working relationships with bank partners and key stakeholders. • Attend joint working group meetings and collaboration sessions with bank partners and group counterparts. • Ensure agreed service level standards are met and resolve sales-related issues effectively. People Leadership & Development • Lead, coach and motivate RMs and team to achieve assigned targets. • Strengthen product knowledge, sales capability and need-based selling skills. • Conduct regular field visits to branches and states to provide on-ground support. Customer & Compliance • Ensure high standards of integrity, professionalism and compliance in all sales activities. • Uphold company policies, regulatory requirements and bank partner frameworks. Operational & Risk Managemen t • Identify and manage operational and sales-related risks. • Ensure timely implementation of audit and risk review recommendations. QUALIFICATIONS / EXPERIENCE • Minimum 10 years’ experience in financial services, preferably in insurance or bancassurance. • Possess board-based knowledge of the Insurance business and Malaysian market practices. • Proven leadership experience managing sales teams. • Possess business acumen with strategic and analytical thinking skills. • Excellent communication, influencing, and stakeholder management skills.