Site Reliability Engineer (Principal Systems)

Site Reliability Engineer (Principal Systems) Altera Digital Health - Singapore or Philippines Join Altera Digital Health: Transform Healthcare with Us! • Ultimate Flexibility: Based remotely in Singapore with availability to go into the office and work with the team. • Room to Grow: Join a vibrant, collaborative team where your unique ideas matter. Altera provides the resources, training, and runway you need to continuously level up your career. • Next-Level Perks: Comprehensive health benefits, and dedicated budgets for your continuous learning. Who are we? Altera Digital Health is a leading global healthcare IT provider and a subsidiary of Constellation Software Inc (CSI). Constellation Software, a publicly traded company on the Toronto Stock Exchange is renowned for acquiring and managing vertical market software businesses. At Altera, we foster a unique culture rooted in our core values—our unwavering commitment to respect, discipline, innovation and transparency guides every action we take. We have a range of clients across APAC using our own solutions such as our electronic health record (EHR) platform Sunrise™ as well as several third-party solutions we proudly resell into the region. Our solutions are designed to help our clients improve performance and better leverage their software to create a more connected, efficient, and effective healthcare system. Serving the APAC region from offices in Australia and Singapore, our team drives impact through exceptional sales, professional services, and client support. You’ll be joining a designated Cloud Infrastructure team that thrives on innovation and problem-solving. If you are looking for a role with continuous learning, exposure to enterprise-scale cloud environments, and the chance to directly impact the reliability of critical healthcare systems, this is the team for you. Serving the APAC region from offices in Australia and Singapore, our team drives impact through exceptional cloud services, technical consulting, and client support. Ready to shape the future of healthcare? Join us and make a difference! Your Mission As part of our Cloud (Hosting) Business Unit, your primary focus will be keeping our clients' mission-critical environments secure, stable, and highly available. Our cloud infrastructure solutions are designed to help healthcare providers improve performance, scale effortlessly, and better leverage their software to create a more connected, efficient, and effective healthcare system. What You Will Do • Direct technical strategy and provide expert guidance to our healthcare clients while mentoring and elevating your fellow team members. • Own the environment blueprint and architect, document scalable, highly reliable and secure cloud environments tailored to client needs. • Initiate identifying and mitigating systems against potential technical risks. • Anticipate and resolve complex challenges across project lifecycles and live client environments. • Spearhead the seamless integration of diverse systems and third-party services to create unified platforms. • Continuously monitor, tune, and optimize control systems to guarantee maximum uptime and efficiency. What You Bring to the Role • Bachelor’s degree in computer science, Information Technology, engineering or the equivalent of 7+ years of hands-on experience supporting and scaling enterprise applications, infrastructure, or cloud environments preferably in a healthcare technology environment. • You can effortlessly explain complex technical details to anyone, whether you're troubleshooting with an end-user, strategizing with the IT department, or presenting to the C-suite. • A proactive approach with expertise in leading APM tools such as AppDynamics, Datadog, Dynatrace, Azure Monitor, LogicMonitor. • Deep knowledge of Windows Server administration, IIS, .NET, Clustering, and performance diagnostics (MSMQ, Event Logs, PerfMon). • Advanced SQL Server skills, specializing in performance tuning, query optimization, blocking analysis, and Always On Availability Groups. • Solid grasp of Azure cloud and networking fundamentals (DNS, TCP/IP, firewalls, load balancing). • Experience with ServiceNow and ITIL principles. Our Perks • Shape Smarter Healthcare : Be part of a leading global healthcare IT provider • Genuine Flexibility options : Enjoy flexible work options designed to fit your life, not the other way around. • Top-Tier Health Benefits : Medical and Dental Insurance to keep you covered. • Give Back: Get a paid volunteer day each year to support the causes you’re passionate about. What the role requires • This position is subject to satisfactory Police Check prior to commencement. • Current working rights in Singapore or Philippines • This position will be 50% on site and 35% travel as required At Altera, we’re committed to a culture of belonging where everyone feels valued and respected. We welcome people from all walks of life to apply. Our hiring process is designed to allow you to showcase your strengths as well as give you an opportunity to know if we are the right fit. We are committed to an inclusive experience, recognising the diverse barriers some may face. If invited to interview, please share any adjustments needed to feel supported. We appreciate your interest and the time you've taken to apply. Please note that only shortlisted applicants will be contacted.