Sr Specialist Soft Services

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Malaysia | Regional travel required Department: Global Soft Services Experience: 10+ years Travel: Up to 50% across APAC About the Role We’re looking for a Soft Services Subject Matter Expert- Cleaning to join JLL’s Global Soft Services team in the APAC region. In this role, you will act as a subject matter expert for commercial cleaning operations, bringing both strategic and hands-on knowledge of janitorial services. You’ll help design and deliver efficient, sustainable, and cost-optimized cleaning solutions for our clients across diverse sectors and geographies. If you’re passionate about operational excellence, continuous improvement, and creating cleaner, more productive environments — this is an opportunity to make an impact on a global stage. What This Job Involves • Lead end-to-end cleaning consulting projects across the APAC region, with a focus on operational cost reduction and productivity enhancement. • Develop RFP solutions and design optimized cleaning models, including resource planning and gearing ratio analysis . • Evaluate cleaning technologies and equipment to recommend innovative, fit-for-purpose solutions. • Collaborate with internal teams and client stakeholders to implement standardized cleaning programs and continuous improvement measures. • Partner with site operations teams to monitor performance metrics and ensure consistent service delivery. • Build strong relationships with senior stakeholders , providing expert guidance on janitorial strategies and operations. • Travel across APAC to conduct site reviews, project rollouts, and solutioning sessions. Sound Like You? To Apply You’ll Need: • 10 + years of experience in commercial cleaning operations. • Exposure to Asia-Pacific markets and familiarity with regional cleaning standards and practices. • Proven experience developing RFP responses and operational solutions within the facilities or cleaning industry. • Strong understanding of cleaning team gearing ratios , manpower planning, and productivity modeling. • Exceptional communication and presentation skills with strong executive presence . • Ability to manage multiple stakeholders across countries and functions. Preferred Qualifications • Background or certifications in IFMA , Lean , or Six Sigma methodologies. • Experience in multinational or matrix organizations. • Knowledge of sustainability-focused cleaning practices and emerging technology solutions. What You Can Expect from JLL At JLL, you’ll join a culture that values excellence, collaboration, and innovation. We empower our people to think boldly and contribute to creating smarter, cleaner, and more efficient workplaces for our clients. You’ll have the opportunity to work in a regional role that offers global exposure and tangible impact Location: On-site –Kuala Lumpur, Malaysia At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country.