Campus Director

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. You will be experienced in providing outstanding site services management, proactively leading, monitoring and controlling all portfolio activities. You’ll be passionate about state of the art site operations for beautiful office space and effective in sourcing and managing high performing vendors to support the vision. A keen eye for detail, a grasp of financial metrics and world class stakeholder management will be your strong suit. Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity and accountability whilst maintaining a sense of fun in a fast paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding the Clients expectations will drive your success. Leadership & Team Management: • Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your success • Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development • Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1’s, follow ups and oversight will allow you to manage your team’s workload • Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE’s and HR to effectively resource and build workforce planning and succession plans for our teams and vendors • Encouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus Client & Stakeholder Management: • Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success • Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders • Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently • A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc) • Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service Operations: • Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery • Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key • You’ll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance to the guidelines set by our Client • Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targets • Educating your team on compliance with JLL and our Client’s H&SE (health & safety environment) and Risk Management policies and procedures • A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency • Reporting, analysis, data driven decisions will be your , you’ll be confident and well informed when conducting presentations Sourcing & Vendor Management: • Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client • Ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised. • Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities • Ensure vendors performance is managed, and all services are delivered as per the contract The person we need will know: • A large scale FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projects • Experience working in a tech sector environment an advantage • Excellent people skills and ability to interact with a wide range of stakeholders • Knowledge of local occupational health and safety requiremen…