Facility Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Facility Manager Position Overview The Data Center Facility Manager is responsible for the day-to-day operations, maintenance, and performance of critical data center infrastructure. This role ensures maximum uptime, operational efficiency, and compliance with industry standards while managing facility systems, vendor relationships, and on-site teams. Key Responsibilities Operations Management Oversee all aspects of data center facility operations including power distribution, cooling systems, fire suppression, security systems, and building management systems. Monitor facility performance metrics and maintain 99.99%+ uptime standards. Coordinate preventive and corrective maintenance activities to minimize service disruptions. Critical Infrastructure Oversight Manage electrical systems including UPS, generators, PDUs, and power distribution infrastructure. Oversee HVAC systems, precision cooling units, and environmental controls. Ensure proper functioning of fire detection and suppression systems, water detection systems, and access control systems. Team Leadership Lead and develop facility operations team including technicians, engineers, and support staff. Establish work schedules, assign responsibilities, and conduct performance evaluations. Provide training on safety procedures, equipment operation, and emergency response protocols. Vendor and Contract Management Manage relationships with equipment vendors, service providers, and contractors. Oversee maintenance contracts and service level agreements. Coordinate with third-party technicians for specialized repairs and system upgrades. Compliance and Documentation Ensure compliance with local, state, and federal regulations including electrical codes, fire safety standards, and environmental regulations. Maintain accurate documentation of all maintenance activities, incident reports, and system configurations. Conduct regular audits of safety procedures and operational protocols. Budget and Financial Management Develop and manage facility operations budget including maintenance costs, utilities, and capital expenditures. Identify cost-saving opportunities while maintaining service quality. Track expenses and provide regular financial reporting to senior management. Emergency Response Develop and maintain business continuity and disaster recovery plans. Lead response efforts during facility emergencies or service disruptions. Conduct regular emergency drills and ensure team readiness for critical situations. Change Management Requirements Change Request Handling: Datacenter engineers must initiate, document, and track all infrastructure changes through the formal change management process. This includes hardware installations, network modifications, configuration updates, and system upgrades. Each change requires comprehensive documentation detailing the scope, impact assessment, implementation plan, rollback procedures, and testing validation. Change Advisory Board (CAB) Participation: Engineers are expected to participate in CAB meetings, presenting technical details of proposed changes and addressing questions from stakeholders. They must provide risk assessments and demonstrate alignment with business objectives and maintenance windows. Implementation and Documentation: Execute approved changes according to scheduled maintenance windows, following documented procedures precisely. Maintain detailed implementation logs, capture before-and-after configurations, and update asset management systems and configuration management databases (CMDB) to reflect current state. Post-Implementation Review: Complete post-change validation testing to confirm successful implementation and document outcomes. Report any deviations from expected results and ensure proper closure of change tickets with lessons learned documentation. Incident Management Requirements Incident Detection and Response: Respond promptly to datacenter incidents including hardware failures, environmental alerts, power disruptions, cooling system issues, and network outages. Acknowledge incidents within defined SLA timeframes and begin initial triage immediately. Incident Classification and Prioritization: Assess incident severity based on business impact and urgency. Properly categorize incidents (hardware, network, environmental, security) and escalate critical issues according to established escalation matrices. Priority 1 incidents require immediate attention regardless of time of day. Root Cause Analysis: Conduct thorough investigation to identify root causes rather than addressing symptoms only. Document findings, contributing factors, and failure patterns to prevent recurrence. Collaborate with vendors and internal teams as needed for complex issues. Communication and Reporting: Maintain regular communication with stakeholders during incident resolution. Provide status updates at defined intervals, manage expectations regarding resolution timeframes, and ensure proper notification when incidents are resolved. Complete detailed incident reports documenting timeline, actions taken, root cause, and preventive measures. Knowledge Management: Contribute to the knowledge base by documenting incident resolutions, creating troubleshooting guides, and sharing lessons learned. This builds organizational capability and reduces resolution time for future similar incidents. Required Qualifications Education and Expe…