Security Service Manager

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role As a Security Service Manager, you will be the senior Kyndryl service focal point for the security services delivered through a managed services engagement. You will coordinate security operations across network, systems, cloud, digital workplace, identity, and platform teams, ensuring service quality, operational resilience, and continuous improvement. You will provide leadership across cross-functional teams, manage risk-based priorities, and maintain strong relationships with client stakeholders, vendors, auditors, and technical teams. Success in this role is demonstrated through measurable service outcomes, improved security operations, effective governance, and strong stakeholder confidence. What you will do • Lead day-to-day delivery of managed security services across multiple technology domains. • Coordinate security operations, vulnerabilities, audit remediation, and risk management activities. • Govern vulnerability remediation, exception management, and security service improvements. • Act as the primary coordination point during security incidents and major events. • Manage audit readiness, evidence collection, and compliance activities. • Review security-related changes and ensure appropriate governance, validation, and controls. • Support resilience, continuity, and disaster recovery planning activities. • Build strong relationships with security stakeholders, vendors, and service owners. • Coach engineers and foster an inclusive, high-performing team culture. • Develop reporting and dashboards that provide visibility into risks, incidents, vulnerabilities, and service performance. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required skills and experience • Experience leading enterprise security services or managed security delivery environments. • Strong understanding of security operations, vulnerability management, IAM/PAM, incident management, audit processes, and service continuity. • Ability to lead stakeholders through complex incidents and operational challenges. • Experience using ITSM processes, metrics, reporting, and continuous improvement practices. • Strong written and verbal communication skills with technical and executive audiences. • Experience collaborating across multiple technical teams and external partners. Preferred skills and experience • Experience supporting large-scale enterprise or regulated environments. • Experience with identity, cloud, endpoint, network security, SIEM, or observability technologies. • Experience leading service transition, stabilization, and improvement initiatives. • ITIL Foundation certification or equivalent service management experience. • Security certifications such as CISSP, CISM, CRISC, or CCSP. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndr…