Lead Support Engineer, Cloud

About Us Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change — it drives it. As part of Logicalis Asia Pacific — the Architects of Change™ — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM. At iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career. We are proud to be a Great Place to Work® Certified™ organisation — because we believe the same dedication we bring to our clients belongs to our people too. No challenge is too complex. No ambition too large. Join iZeno. Your challenges, our commitment. The Role : • Lead the team of L2 cloud engineers • Managing incident, service request, problem and change management tickets in cloud and container environments • Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers • Support out of hours work based on standby schedule What we are looking for : • Min. Bachelor or Diploma in a relevant course • Strong communication skills with ability to consult clients & colleagues • Cloud-related certificates such as AWS or Google Cloud, or other technical qualifications is preferred • Relevant experience as a systems administrator in a systems operations role • Experience in monitoring and auditing systems • Good understanding of network concepts • Hands-on experience with Linux systems and Kubernetes platform will be advantageous • Good analytical and problem solving skills • Work effectively in a fast-paced implementation environment • Ability to work independently and as a team, take ownership of various parts of a project or initiative • Minimum 5 years of relevant experience and ideally with some leadership experience Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified. As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice/ Privacy Policy . At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.