Senior Officer / Assistant Manager, Business & Innovation (Attractions)

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities • Venue Sales • Support and drive venue sales for ArtScience Museum and Attractions, including maintaining a proactive sales pipeline, responding to enquiries, preparing proposals, and following through on sales leads. • Plan and coordinate private hires, corporate events, and client engagements across ArtScience Museum and Attractions, ensuring client requirements are clearly captured and aligned with operational capabilities. • Work closely with internal stakeholders, including Operations, Events, Technical, Front of House, Finance, and Marketing teams, to ensure smooth planning, execution, billing, and post-event follow-up. • Build and maintain strong relationships with clients, partners, and internal teams to support repeat business, service quality, and commercial outcomes. • Museum Pricing, Ticketing & Reporting • Support pricing reviews, ticketing set-up, and product configuration for ArtScience Museum and Attractions, ensuring alignment with business objectives, operational requirements, and financial sustainability. • Liaise with ticketing, operations, and digital platform teams to support smooth customer journeys across B2C, B2B, travel agent, corporate, and partnership channels. • Monitor ticketing performance, sales channels, redemptions, and related reports to identify trends, operational gaps, and opportunities for improvement. • Coordinate reporting requirements for internal stakeholders and external agencies, ensuring submissions are accurate, timely, and aligned with audit, governance, and compliance requirements. • Business Analytics • Lead and coordinate regular visitation forecasting, performance updates, and business reporting for ArtScience Museum and Attractions to support management reviews and cross-functional planning. • Use established evaluation frameworks to assess the viability, performance, and commercial impact of exhibitions, programmes, campaigns, and business initiatives. • Prepare, review, and present post-exhibition, post-programme, and campaign performance reports, highlighting key insights, implications, and recommended next steps. • Translate data and operational feedback into clear recommendations that support audience development, revenue optimisation, guest experience improvements, and strategic planning. • Collaborate with Data, Finance, Ticketing, Marketing, and Operations teams to ensure reporting accuracy, consistency, and timely follow-through on insights. • Business Development, Innovation & Team Support • Research market trends, industry benchmarks, and emerging guest experience concepts to identify new commercial, partnership, product, or innovation opportunities for the Attractions portfolio. • Maintain compliance with departmental policies, Company procedures, audit requirements, and operating standards. • Operate effectively in a fast-paced, high-volume, and performance-driven environment while maintaining high standards of service, accuracy, and professionalism. • Perform any other duties as assigned. Job Requirements Education & Certification • Diploma or Degree in Business, Hospitality, Tourism, Event Management, Arts Management, Marketing, Data Analytics, or a related discipline. Experience • Minimum 2 to 4 years of relevant experience for Officer level, or 4 to 6 years of relevant experience for Senior Officer level, preferably in attractions, hospitality, tourism, museums, exhibitions, events, business development, commercial operations, or analytics. • Experience in venue sales, private event coordination, ticketing, pricing, business reporting, partnership support, or commercial project coordination would be an advantage.. Other Prerequisites • Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and translate findings into clear business insights and practical recommendations. • Commercially minded, organised, and detail-oriented, with the ability to manage multiple priorities, timelines, stakeholders, and follow-up actions concurrently. • Strong interpersonal, verbal, and written communication skills, with the confidence to liaise with internal departments, external partners, vendors, clients, and senior stakeholders. • Good business acumen and an interest in guest experience, attractions, arts and culture, tourism trends, and revenue optimisation. • Proficiency in Microsoft Office applications, particularly Excel and PowerPoint; familiarity with reporting dashboards, ticketing systems, CRM tools, or data visualisation platforms would be an advantage. • Proficient in written and spoken English; proficiency in an additional language or dialect would be an advantage. • Professional, service-oriented, adaptable, and able to work independently as well as collaboratively in a fast-paced environment. • Flexibility to work evenings, weekends, and public holidays, as required by business or event needs. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.