Retail Assistant Store Manager

Are you ready to get ahead in your career? • We want to empower you to turn your ambitions into achievements. • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical?​ Job Summary** The Executive of Maxis Center (EoMC) Analyst is responsible for delivering exceptional customer service and sales support within a Maxis Center, ensuring a positive customer experience and meeting sales targets for Maxis products and services. Job Responsibilities** * Provide comprehensive customer service, including addressing inquiries, resolving issues, and handling complaints professionally and efficiently. * Educate customers on Maxis products, services, and promotions, demonstrating features and benefits to drive sales. * Process new subscriptions, upgrades, and other customer transactions accurately and promptly. * Achieve individual and team sales targets for mobile plans, devices, broadband, and other value-added services. * Perform administrative tasks such as stock management, cash handling, and maintaining accurate customer records. * Adhere to all company policies, procedures, and service standards. * Participate in training and development programs to enhance product knowledge and sales skills. * Maintain a clean, organized, and inviting environment within the Maxis Center. * Identify opportunities for cross-selling and up-selling to maximize customer value. * Collaborate with team members to ensure smooth operations and a cohesive customer experience. Job Qualifications** * Minimum qualification or equivalent. A Diploma or Degree in Business, Marketing, or a related field is an advantage. * Proven experience in a customer service or retail sales environment, preferably within the telecommunications industry. * Strong interpersonal and communication skills, with excellent command of both written and spoken English and Bahasa Malaysia. Proficiency in other local languages is a plus. * Results-oriented with a strong sales acumen and the ability to meet and exceed targets. * Customer-focused with a passion for delivering exceptional service. * Proficient in using computer systems and basic office software. * Ability to work flexible hours, including weekends and public holidays, as per retail operational needs. * Possess a positive attitude, strong work ethic, and the ability to work effectively in a fast-paced environment. * Demonstrated ability to handle challenging customer situations with patience and professionalism. What’s next? • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.