Retail Assistant Store Manager

Are you ready to get ahead in your career? • We want to empower you to turn your ambitions into achievements. • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical?​ Job Summary** The Retail Assistant Store Manager will support the Store Manager in overseeing daily operations of a Maxis Mobile retail store, ensuring excellent customer service, achieving sales targets, and maintaining a positive and productive work environment. Job Responsibilities** * Assist the Store Manager in leading, coaching, and motivating a team of retail sales consultants to achieve individual and store sales goals. * Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising standards. * Ensure a high level of customer satisfaction by actively engaging with customers, resolving complaints, and providing expert advice on Maxis products and services. * Monitor sales performance, analyze data, and implement strategies to drive sales growth and profitability. * Train new employees on product knowledge, sales techniques, and company policies and procedures. * Maintain a clean, organized, and inviting store environment. * Assist with scheduling, performance reviews, and other HR-related tasks as delegated by the Store Manager. * Ensure compliance with all company policies, procedures, and security measures. * Act as Store Manager in their absence, taking full responsibility for store operations and team leadership. Job Qualifications** * Minimum of 3 years of experience in retail sales, with at least 1 year in a supervisory or assistant management role, preferably in the telecommunications industry. * Proven track record of achieving sales targets and driving business growth. * Strong leadership and team management skills, with the ability to motivate and develop a sales team. * Excellent communication, interpersonal, and customer service skills. * Sound knowledge of retail operations, including inventory management, visual merchandising, and cash handling. * Ability to work flexible hours, including evenings, weekends, and public holidays. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * A diploma or degree in Business Administration, Marketing, or a related field is preferred. What’s next? • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.