Specialist, Meeting Services Support (Thai Speaker)

Job Description The Travel, Meetings, Events & Fleet (TME&F) Organization – Meeting Services Support operates across the Americas, Europe, and Asia and is responsible for delivering standardized, compliant, and efficient global processes that support the company's business divisions and markets. Through a centralized service delivery model, TME&F enables operational excellence, financial stewardship, and a consistent stakeholder experience worldwide. The Specialist, Meeting Services Support independently manages end-to-end meeting administration and related financial activities for assigned markets or processes. The role applies company policies and procedures to standard and moderately complex cases, coordinates with cross-functional stakeholders, resolves operational issues, supports new joiners, and contributes to process standardization, transition, and continuous improvement initiatives. Key Responsibilities End-to-End Meeting Operations • Independently manage assigned meeting cases from request intake through event creation, vendor or account support, agreements, purchase orders, reconciliation, payment, and event closure. • Review and validate information for completeness, accuracy, authorization, and readiness before processing. • Apply approved market requirements, meeting procedures, controls, and service standards consistently. • Manage multiple priorities while communicating status, dependencies, risks, and required actions to relevant stakeholders. Operational Issue Resolution • Investigate incomplete, rejected, aging, or unusual requests and coordinate actions required for resolution. • Perform root cause analysis on recurring errors, delays, duplicate communications, or rework activities. • Resolve standard payment, vendor, purchase order, expense, reconciliation, and event closure issues with appropriate support teams. • Escalate policy interpretation questions, control concerns, sensitive stakeholder matters, or high-impact cases to the Senior Specialist or Manager. Stakeholder and Service Management • Partner with Meeting Owners and internal TME&F colleagues, as well as Compliance, Finance, Procurement, Source-to-Settle teams, employee expense teams, and Meeting Planning Agencies. • Provide clear guidance on operational requirements, documentation needs, and process expectations. • Respond to operational inquiries professionally and provide timely, accurate updates. • Monitor open items, aging cases, outstanding documentation, and upcoming deadlines to ensure timely completion. Documentation, Training and Continuous Improvement • Maintain market work instructions, standard operating procedures, checklists, templates, user guides, and operational trackers. • Support onboarding, knowledge transfer, shadowing, refresher training, and case coaching for Associate Specialists and new team members. • Identify opportunities to simplify, standardize, automate, or eliminate non-value-added activities. • Support process mapping, testing, transitions, go-live activities, hypercare, stabilization, and post-implementation reviews. • Provide operational data and insights to support service reviews and continuous improvement initiatives. Key Stakeholders • Meeting Owners, Event Owners, Product Managers, Coordinators, and business stakeholders across supported markets. • Associate Specialists, Specialists, Senior Specialists, and the Meeting Services Support Manager. • TME&F colleagues across Business Partner, Process Excellence, Strategy, Program, and Regional Operations teams. • Compliance, Legal, Finance, Procurement, Source-to-Settle, and Employee Expense teams. • Meeting Planning Agencies and other approved external service providers, where applicable. Performance Expectations Service Level and Timeliness • Deliver assigned end-to-end cases within approved service-level targets. • Proactively manage aging items, dependencies, and approaching deadlines. • Clearly communicate delays, risks, and mitigation actions to stakeholders and operational leads. Quality and Accuracy • Achieve established quality, accuracy, and Right First Time performance targets. • Minimize rework through effective validation, attention to detail, and stakeholder engagement. • Investigate recurring issues and recommend or implement corrective actions. Ownership and Continuous Improvement • Take ownership of assigned cases through completion and resolution. • Provide practical guidance and support to Associate Specialists and new team members. • Contribute to standardization, simplification, automation, transition, and hypercare activities. Success Measures • Reliable end-to-end delivery within agreed service levels. • High-quality, complete, and accurate processing with strong Right First Time performance. • Timely resolution of aging cases, rework items, and stakeholder inquiries. • Accurate and up-to-date process documentation. • Effective support for onboarding, transitions, and continuous improvement initiatives. Education and Experience • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Science, or a related discipline. • Typically 3+ years of relevant experience in meeting operations, finance operations, accounts payable, purchase-to-pay processes, expense management, event administration, or similar operational environments. • Demonstrated experience independently managing cases and coordinating issue resolution across multiple stakeholders. • Relevant language proficiency may be required depending on the supported market and will be specified in the job posting. Required Skills and Capabilities • Solid understanding of operational controls, compliance requirements, finance processes, and documentation standards. • Strong analytical, problem-solving, prioritization, and follow-up skills. • Ability to work independently while collaborating effectively across countries, functions, and time zones. • Strong written and verb…