Trade Finance Process Analyst | Penang Hub

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Title: Trade Finance Process Analyst Location: OCBC Penang Hub Why Join Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Trade Finance Process Analyst at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment. How you succeed To excel in this role, you'll need to be a process improvement expert who can analyse complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success. What you do • Perform transaction processing duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set to meet the productivity and service standards set. • Work with team to deliver superior customer service by driving operational performance ie. meeting SLAs - timeliness and accuracy, reducing costs, driving operational efficiency, and reducing operational risks • Ensure awareness and full compliance of trade finance’s rules, regulations, policies, guidelines, procedures, and practices. • Provide technical support to Relationship Managers of trade finance related matters. • Evaluate and recommend solutions to problems through data analysis, technical experience, and precedent. • Assist the team management in the development of team members by guiding, coaching, and supporting other team members. • Support the roll-out of appropriate quality management systems in the and other initiatives by the Bank. • Ensure due care and diligence is exercised on day-to-day operational matters relating to Trade Based Money Laundering, sanction compliance, transaction screening, by acquiring relevant knowledge and training; thus, providing support to superiors and subordinate. Who you are • Fluency in Mandarin ( Reading, Writing & Speaking). • Must be able to read and accurately input Chinese characters for AML name screening purposes & Macau transactions. • A degree in Business Administration, Operations Management, or a related field • Proven track record of process improvement and implementation • Strong analytical and problem-solving skills, with the ability to think creatively Excellent communication and interpersonal skills, with the ability to influence stakeholders • Experience with process mapping tools and techniques, such as Lean or Six Sigma Who We Are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.