Business Banking Service Manager – Emerging Business Customer Service Unit

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Job Description: The Business Banking Service Manager will be stationed at the Centre Branch handling walk-in corporate customers on enquiry relating to account opening, updates, Internet banking, and trade or credit related products for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines. You will need to work independently and take ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience. You will be based in Singapore and reports into the Customer Service Unit within Emerging Business. On-the-job training will be provided with closed guidance from the unit’s Team Leader or an experience Service Manager to facilitate understanding of internal banking processes and appropriate customer communications. Responsibilities: • Provide servicing support to hotline, branches, operations for Emerging Business • Engage customers professionally with regards to accounts/facilities updates and queries • Conduct documental checks and handle exception approvals for corporate customers’ transactions • Perform enhanced screenings and due diligence Know-Your-Customer (KYC) checks during account reviews and triggers • Collaborate with internal partners to carry out workflows to support our customers Requirements: • Confident and presentable with good written and verbal communication skills; bilingual preferred • Able to work independently and under pressure with the ability to retain huge amount of product and service knowledge • Possess a customer excellence mindset, consistently prioritizing customer satisfaction and service quality • Effective team player with initiative • Good problem-solving skills, meticulous and a keen eye for details • Experience in front-line roles will be an added advantage • Fresh graduates are welcome to apply What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.