Account Manager (Malaysia)

Key Accountabilities Sales Management • Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment. • Optimize customer base regarding portfolio sales & value proposition and long-term success. • Manage all aspects of customer interface within responsibilities. • Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships. • Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers. Pricing, Market Insights & Strategy Alignment • Coordinate pricing strategies in close collaboration with the OPP Sales Leader (VP AP), Product Management, and Business/Application Development • Conduct and coordinate market analyses to support company and principal objectives, providing insights for future product needs and market opportunities. • Provide relevant and timely market information as required Pipeline & Opportunity Management • Manage the lead pipeline and maintain a structured opportunity pipeline within the assigned territory. • Track, update, and report on business opportunities, new projects, and market developments on both regular and ad‑hoc bases. Account Management & Customer Engagement • Manage all aspects of the customer interface, including complaint handling and resolution. • Maintain strong and enduring customer relationships through frequent face‑to‑face interactions and proactive engagement. • Prepare written reports detailing account status, activities, opportunities, and planned actions to support business development and alignment with internal stakeholders. Internal Communication & Collaboration • Ensure effective communication and alignment among Sales Managers, the Business Leader, and Product Managers regarding business opportunities, market progress, and key customer developments. • Work collaboratively to support the introduction of new products and facilitate strategic initiatives. JOB REQUIREMENTS Education • Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field. • A Master’s degree (e.g. MBA or MSc) is considered an added advantage. Experience • At least more than 3 years of experience in a similar role, ideally in a B2B environment. • Experience in the Polymer industry is a mandatory. Knowledge and skills • Must be adept at negotiation and customer service. • Creative and critical thinking skills. • Proven initiative in identifying and progressing new business opportunities. • Good presentation skills. • Thorough understanding of the industry. • Self-motivated, independent and result oriented. Other requirements • Possess a valid driving license. • Excellent command of both oral and written local language and English is required. • Additional languages will be beneficial. • Ability & willingness to travel extensively within the assign territory and work a flexible schedule to include evenings and overnight accommodation.