Product Owner

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Profile Summary: We are looking for a talented leader who is passionate about business impact, data, technology delivery and operational excellence. The role requires the ability to craft a product vision, translate business needs into technology outcomes, and drive execution in a fast-paced, collaborative environment. The incumbent will work closely with various business stakeholders, Platform Owners, Scrum Master and Prudential Financial Advisers (PFA) Technology Squad to deliver scalable, customer-focused and well-governed digital capabilities for PFA. Job Description: • Lead the product vision, roadmap, prioritisation and delivery of PFA digital, data, automation and AI-enabled capabilities, ensuring alignment with business priorities and realisation of measurable business benefits. • Plan, coordinate and drive technology deliverables for PFA, including project plans, dependencies, timelines, risks, scope, budget, quality expectations and management reporting. • Act as the key liaison between PFA business stakeholders and Technology teams, ensuring clear requirements alignment, issue resolution, stakeholder communication and operational readiness. • Identify, prioritise and assess AI-enabled, digital, data and automation use cases that improve customer experience, operational efficiency, decision support, productivity and business outcomes. • Define business outcomes, success measures, acceptance criteria, adoption metrics and control requirements for digital and AI-enabled capabilities. • Partner with business teams to translate user needs, process pain points and data insights into product requirements, user journeys, prioritised backlogs, SOPs and delivery documentation. • Work closely with Technology teams on resource planning, sprint planning, backlog prioritisation and delivery execution using Agile and Scrum methodologies. • Manage or guide cross-functional delivery teams, including Software Engineers, Business Analysts and relevant business/technology stakeholders, ensuring alignment with organisational strategy and responsible technology principles. • Support vendor engagement, RFI/RFP activities and assessment of third-party platforms, AI solutions, data capabilities, automation tools and SaaS solutions where relevant. • Act as product owner for PFA unique applications, such as PFA website, PRUEasy Quote etc. • Provide monthly and quarterly management reporting and priotisation to key stakeholders. Who we are looking for: Competencies & Personal Traits • Strong verbal and written communication skills, with the ability to articulate product vision, strategy, delivery status, risks, features and AI-enabled capabilities to business leaders and stakeholders. • Proven ability to engage, influence, negotiate and build alignment with senior stakeholders while balancing business value, risks, priorities, user needs, operational requirements and technology constraints. • Strong team player who is self-motivated, independent, adaptable and able to manage multiple priorities within tight timelines. • Customer-focused mindset with strong problem-solving skills and the ability to work effectively under pressure in a dynamic operating environment. • Solid experience in digital product management, user experience, technology delivery and operations transformation. • Skilled at identifying practical AI, data, analytics, digital and automation use cases that deliver measurable business value and operational improvement. • Ability to collaborate with technical teams on solution design, data requirements, model outputs, user journeys, system controls, exception handling and operational support. • Strong strategic thinking, analytical and quantitative skills, using data and metrics to evaluate trade-offs, prioritise initiatives and make informed product and delivery decisions. • Demonstrated ownership and consistent delivery of results in fast-paced, multi-stakeholder environments. • Ability to define, monitor and optimise adoption, usage, productivity, quality, risk, control and business outcome metrics for digital, operational and AI-enabled products. • Experience working in Agile delivery environments and methodologies, including sprint planning, backlog management, prioritisation and delivery tracking. • Proficient in Jira, Confluence and Microsoft Office applications. • Familiarity with AI-powered tools for product discovery, requirements definition, backlog management, user story creation, research, planning and decision support. • Familiarity with Singapore insurance operations, processes and systems would be advantageous. Working Experience • At least 8+ years of total experience, including experience in software product delivery, technology project execution or operations transformation. • Prior experience in the Financial Advisory (FA) industry, especially with the Domestically Systemically Important Insurers would be an added advantage. • Proven experience managing and delivering customer-centric software products, digital services or technology-enabled operational capabilities in complex environments. • Experience leading cross-functional and cross-company teams to deliver product experiences, technology projects and operational transformation initiatives. • Experience developing and managing project plans, timelines, dependencies, issues, risks, scope, quality expectations and stakeholder reporting. • Experience translating business problems into technology requirements, product backlo…