Associate Director - Regional Ops Governance and Analytics

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed. . . KEY ACCOUNTABILITIES Vendor Governance and Oversight • Ensure vendor arrangements remain commercially sound, contractually robust, operationally effective, and aligned with the ESI Vendor Governance framework. • Partner with Procurement, functional heads, and country teams on vendor selection, negotiations, rate cards, renewals, service scope, and contractual terms. • Ensure appropriate SLAs, service measures, governance routines, due diligence, and documentation standards are defined and aligned across markets and reviewed regularly in line with leading standards. • Manage regular service reviews and vendor due diligence activities, and track performance trends, incidents, costs, and escalation themes to hold vendors accountable and drive timely remediation. • Act as regional escalation and advisory point for material vendor matters across markets, including leveraging regional strategic vendor relationships to improve business outcomes. Operational Analytics • Develop regional Operations analytics through meaningful MIS, dashboards, scorecards, KPIs, and KRIs that convert operational data into management insight for Ops functional leaders. • Analyse volumes, capacity, productivity, timeliness, quality, exceptions, workflow trends, vendor service levels, costs, and risk indicators across markets • Support business cases, operating model reviews, benefit tracking, process redesign, automation opportunities, and post-implementation reviews. • Work with Operations functional heads and country teams to assess and drive opportunities for process simplification, standardisation, automation, and control enhancement. • Translate complex information into concise insights, decision papers, dashboards, and recommendation s. Risk and Control • Strengthen regional Operations risk and control discipline across incidents, control issues, audits, compliance attestations, assurance activities, and remediation progress. • Support SOX, ISAE3402, audit readiness, control testing, issue transparency, and timely closure of remediation actions. • Improve consistency in governance standards, MI definitions, reporting quality, escalation discipline, issue management, and control documentation. • Work with Risk to use risk analytics to identify emerging themes, control gaps, recurring weaknesses, aged issues, overdue actions, and matters requiring management attention across markets. • Work with Operations functional heads and country teams to maintain clear ownership and follow-through on risks, issues, blockers, dependencies, decisions, and commitments . Management Support • Su pport the Regional Head of Operations by ensuring governance forums, management committees, risk reviews, vendor forums, and steering discussions are well-prepared and outcome-focused. • Prepare executive-ready updates, governance papers, risk summaries, decision papers, performance packs, issue logs, action trackers, and presentation materials. • Coordinate agendas, materials, minutes, decisions, actions, follow-ups, and escalation items across regional Operations priorities. • Oversee vendor billing and invoice management, including validation, query resolution, cost monitoring, and financial discipline. • Promote operational excellence, continuous improvement, data-driven insight, accountability, collaboration, and disciplined execution. ----------------------------------- KEY COMPETENCIES • Strong analytical judgement, with the ability to interpret operational data, identify patterns, assess root causes, and convert findings into practical recommendations. • Excellent governance discipline, with strong attention to action tracking, decision records, risk escalation, documentation quality, and follow-through. • Strong executive communication skills, including the ability to produce clear, concise, well-structured materials for senior stakeholders. • Ability to influence across markets and functions without direct authority, balancing regional consistency with local market context. • High level of ownership, resilience, curiosity, and problem-solving orientation, with a commitment to operational excellence and continuous improvement . EXPERIENCE / QUALIFICATIONS • Bachelor’s degree in Business, Finance, Accounting, Economics, Data Analytics, Information Systems, or a related discipline. • At least 10–15 years of relevant experience in investment operations, asset management operations, operational governance, operational risk, business management, transformation, vendor oversight, or operational analytics, ideally within a regional or cross-market environment. • Strong understanding of investment operations, outsourcing oversight, vendor governance, service provider management, operational risk, controls, incident management, issue tracking, and remediation within asset management or financial services. • Proven experience developing management information, dashboards, scorecards, KPIs, KRIs, and executive reporting to support operational oversight, risk management, service performance, and decision-making. • Strong analytical capability, including the ability to interpret operational data, identify trends and root causes, and translate findings into practical insights, recommendations, and management actions. • Good understanding of operational risk, controls, incident management, issue tracking, audit remediation, and regulatory expectations within an asset management or financial services environment. • Strong stakeholder management experience, with the ability to engage country oper…