IT Governance & Controls, Associate

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology. Firmwide Corporate Services Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be. Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless, and our business landscape is changing every day. How will you value-add? The role involves assisting in the development, implementation and maintenance of IT governance frameworks, ensuring compliance with internal and external regulations, and managing IT control processes. This i ndividual will work closely with cross-functional teams to monitor and improve the organization’s IT control environment and risk management activities. • Assist with the creation, review and enforcement of IT governance frameworks, policies and procedures to ensure compliance with industry standards and regulatory requirements • Support the identification, assessment and mitigation of IT-related risks. • Monitor and report on the effectiveness of IT controls and risk mitigation strategies. • Support internal audits, and other regulatory assessments to ensure IT processes and controls are in compliance . • Compile and prepare audit submission documentation for internal and external audits at pre-determined intervals, and coordinate with relevant stakeholders to ensure the documentation is updated accordingly. • Collaborate with teams to identify opportunities for imp roving the IT governance framework, control processes and overall IT risk management strategy About you • Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field • 1 – 3 years of relevant experience in similar capacity • Good knowledge of IT systems, infrastructure, end-user devices, and IT service management • Good understanding of IT governance frameworks (COBIT, ITIL, ISO 27001) • Experience with internal controls, audits and compliance processes • Strong analytical and problem-solving skills Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? No Job Posting End Date