Intern, Customer Care Center (GASC)

Job Description Duration: January to July 2027 Allowance : Competitive allowance dependent on education background Location: Tukang, Singapore At Rolls-Royce we are committed to always being a force for progress; powering, protecting and connecting people everywhere. Our Internship programmes are designed to help you build your career from day one. You'll work on meaningful projects, learn from experienced colleagues and develop the skills to make a real impact. That's Infinite Potential. Role overview: The Rolls-Royce Solutions Asia Customer Care Center plays a vital role within the service department. The team supports customers and service partners in resolving engine-related issues, working to ensure quick engine recovery and minimise equipment downtime. They also perform data analysis, maintain strong client relationships, collaborate with technical teams across multiple countries and manage warranty claims. What you’ll be doing: • Contributing to the development of data analytics capabilities by identifying recurring engine issues and recommending proactive solutions to improve engine availability. • Monitoring engine health using RRPS digital service platform – mtuGo, track newly commissioned engine and connectivity status. • Assisting in the creation automation and execute scripts to streamline the warranty claim process. • Supporting daily operations, including monitoring Customer Care Center (CCC) ticket progress, analysing customer satisfaction survey results in the SAP Cloud for Service (C4S) system, and tracking connected assets • Supporting warranty claims from service partners. Who we’re looking for: • Students pursuing a degree in Computer Science, Data Science, or Engineering • Strong analytical skills and attention to detail, with a willingness to learn • Confident and effective communication skills • Proficiency in MS Office applications (Excel, Word, and PowerPoint • Experience with automation tools such as Python or Power BI is a plus • Must be able to work on-site at the Tukang (Jurong) office Our behaviours drive us - we put safety first, do the right thing, keep it simple and make a difference. We’ll expect that of you, too. What we offer: • Meaningful work from day one, with the support to help you succeed • A culture that invests in your personal and professional development • The chance to grow your skills while working on real projects in a global company Join us and help create the technologies that will shape tomorrow. If you're ready to learn, grow and make a lasting difference from day one, we'd love to hear from you. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. Closing date: 15th November 2026 Type of Contract Temporary (Fixed Term)