Credit Collection Senior Analyst (Japanese Speaker)

· Deliver Credit and Collections management services to SBO as per their respective Service Level Agreements (SLAs) · Review AR ageing reports, perform collection & dunning, escalate & follow-up actions · Address operational issues and follow through to resolution in an effective and timely manner · Check credit availability and manage blocked sales orders related to Overdue · Assess new customer credit risk · Assess customer portfolio risk · Implement ad-hoc review of customer credit data · Check credit availability and manage blocked sales orders · Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework · Deliver operational KPIs and comply with Sanofi policies and guidelines · Participate in continuous improvement initiatives The Credit and Collection Senior Analyst reports to Collection & Credit Control Manager / Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and O2C front line teams in countries / regions. KEY ACCOUNTABILITIES: Operational Excellence • Deliver Credit & Collections services in accordance with agreed Service Level Agreements (SLAs), ensuring operational excellence, customer satisfaction, and compliance with global standards. • Manage end-to-end Credit & Collections activities, including Accounts Receivable (AR) collections, dunning, ageing review, dispute follow-up, credit assessments, credit limit reviews, blocked sales order management, and portfolio risk monitoring. • Serve as the Subject Matter Expert (SME) for Credit Management and Collection management processes, providing guidance on complex operational issues and ensuring consistent application of the O2C Core Model. • Exercise delegated Credit Authorization (up to the approved authority limit) by evaluating customer risk and making informed credit decisions while balancing commercial objectives and financial risk. • Deliver operational KPIs, including Sales order released, overdue reduction, On-Time cash collection, and service performance through proactive portfolio management and effective execution. • Investigate operational issues and drive timely resolution by coordinating with internal stakeholders, commercial teams, customers, and neighbouring functions. • Support monthly or quarterly credit committee activities through analysis of portfolio performance, overdue trends, risk exposure, and recommended mitigation actions. • Lead or participate in projects, system enhancements, automation initiatives, process optimization, and business transformation activities to improve operational efficiency and customer experience. • Manage projects and additional assignments delegated by management, ensuring timely execution and successful delivery. People Management & Development • Support the Team Lead or manager in day-to-day operational supervision, workload planning, resource allocation, and business continuity planning. • Coordinate team activities to ensure SLA achievement, operational consistency, and effective knowledge sharing across the team. • Provide coaching, mentoring, and technical guidance to Analysts and Senior Analysts, acting as the first point of escalation for operational issues. • Foster a collaborative, high-performing, and continuous improvement culture within the team. Stakeholder Management • Build strong partnerships with Commercial, Finance, Supply Chain, Treasury, O2S and other cross-functional stakeholders to achieve business objectives. • Engage proactively with external/internal customers to resolve collection issues, credit concerns, payment disputes, and other operational matters. • Collaborate with Global Process Owners (GPO), Regional Process Teams, Digital/ITS teams, and project teams to support implementation of global initiatives and process standardization. • Present recommendations and provide business insights through effective communication with stakeholders across different organizational levels. Compliance & Risk Management • Ensure compliance with Sanofi policies, internal controls, SOX requirements, local credit policies, VAT/legal requirements, and Records Management standards. • Support internal and external audits, control self-assessments, risk reviews, and implementation of corrective actions where required. • Proactively identify financial, operational, and compliance risks, recommend mitigation plans, and monitor execution. • Maintain robust governance through accurate documentation, process controls, and adherence to global operating procedures. Core Model & Target Operating Model Evolution • Act as an O2C Subject Matter Expert supporting the implementation and evolution of the Global Core Model or Target Operating Model (TOM). • Support the deployment of strategic business initiatives, ERP implementations, digital transformation, automation, and process harmonization projects. • Identify process gaps, standardization opportunities, and best practices to improve efficiency, consistency, governance, and customer experience. • Collaborate with Global Process Owners and Regional Process Management teams to implement standard processes, manage deviations, and drive sustainable process improvements. • Champion continuous improvement by collecting ideas, developing implementation plans, and overseeing delivery of operational excellence initiatives. JOB-HOLDER ENTRY REQUIREMENTS: Language   · Excellent written and verbal skills in Japanese and English · Other language skill as below is a plus (both verbal and written): · China (Mandarin) Functional Skills   · Minimum 5 years of relevant working experience in the Finance/Accounting sector · Previous working experience in Accounting / Finance especially in a shared services environment is an added advantage especially in a pharmaceutical environment · Capable of assessing, analysing and validating…