Hospitality Coordinator

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply! Job Description: 1. Housekeeping Operations Management • Lead and oversee all housekeeping operations across GHC, including villas, apartments, guest accommodations, halls, public areas, learning facilities, recreational spaces, and other campus amenities. • Develop, implement, and enforce housekeeping standards, policies, Standard Operating Procedures (SOPs), and hygiene practices to ensure consistent service excellence. • Establish quality assurance programs and conduct regular inspections to maintain high standards of cleanliness, presentation, safety, and operational consistency. • Monitor housekeeping performance indicators and implement corrective measures to improve service delivery continuously. • Oversee the resolution of guest feedback, complaints, and housekeeping-related issues to enhance guest satisfaction and overall resort experience. • Collaborate closely with maintenance, hospitality, events, and facility teams to ensure seamless operational support and facility readiness. 2. Landscape and Grounds Management • Lead the planning, development, and implementation of landscaping concepts that enhance the visual appeal and overall guest experience of GHC. • Oversee the upkeep, cleanliness, and presentation of gardens, walkways, recreational areas, open spaces, and other outdoor facilities in accordance with GHC standards. • Drive landscaping programs, beautification projects, and sustainability initiatives to maintain an attractive, functional, and environmentally responsible environment. • Ensure all grounds and landscape assets are maintained in a safe, aesthetically pleasing, and operationally effective condition. • Identify opportunities for continuous improvement and innovation in landscape design, maintenance practices, and resource utilization. 3. Resource Management • Lead, coach, and develop housekeeping personnel, gardeners, and service contractors to achieve operational excellence and service standards. • Plan manpower deployment, duty rosters, work schedules, and contractor assignments to support seven-day operational requirements. • Monitor workforce productivity and optimize resource allocation to meet operational demands efficiently. • Manage housekeeping and landscaping inventories, equipment, materials, and supplies to ensure uninterrupted operations and cost-effective resource utilization. • Ensure contractors and service providers perform according to contractual obligations, safety requirements, and established service standards. 4. Operational Excellence, Compliance and Governance • Develop, implement, and monitor operational policies, SOPs, and performance standards to achieve operational efficiency, service excellence, and sustainability. • Ensure compliance with corporate governance requirements, occupational safety and health regulations, environmental standards, and company policies. • Support budget planning, expenditure monitoring, cost control initiatives, and resource optimization efforts within housekeeping and landscape operations. • Conduct operational audits, risk assessments, and performance reviews to identify improvement opportunities and ensure compliance with established standards. 5. Stakeholder and Guest Experience Management • Drive initiatives that strengthen GHC’s reputation as SD Guthrie’s premier corporate hospitality and learning destination. • Foster strong collaboration with internal stakeholders, business units, event organizers, facility management teams, and service providers to support business objectives. • Support campus events, learning programs, corporate functions, and hospitality activities by ensuring facilities and grounds are maintained to the highest standards. • Champion a service culture focused on guest satisfaction, operational excellence, and continuous improvement. Key Accountabilities • Excellence in housekeeping, hygiene, cleanliness, and landscape presentation across GHC. • High levels of guest satisfaction and positive resort experience. • Effective manpower, contractor, and resource management. • Compliance with safety, environmental, governance, and operational standards. • Continuous improvement of operational efficiency, service quality, and sustainability initiatives. • Strengthening the image and positioning of Golden Hope Campus as a flagship hospitality and learning destination of SD Guthrie. Job Requirements • Diploma in Business Administration, Tourism, Event Management, or a related field, or • Minimum 10–15 years of experience in hospitality, guest relations, customer service, facilities management, or administrative coordination. • Strong interpersonal and communication skills with the ability to interact professionally with guests, clients, vendors, and internal stakeholders. • Excellent organizational and multitasking abilities, with attention to detail and problem-solving skills. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hospitality or booking management systems. • Ability to coordinate meetings, events, visitor management, travel arrangements, and hospitality services efficiently. • Strong customer service orientation with a commitment to providing a positive guest experience. • Ability to work independently and collaboratively in a fast-paced environment. • Experience in vendor management, procurement coordination, and budget monitoring is an advantage. • Excellent verbal and written communication skills in English and Bahasa Malaysia. • Flexible to work outside normal business hours when supporting events or special functions. To apply, please submit your resume and cover letter outlining your interest for this role.